My wife, who has cruised before, helped me pick out the Navigator of the Seas for our anniversary cruise, in late April of 2011. Things started out well, with a flight to FLL and a quick shuttle to the ship. We were greeted by the porters, with a lot of flair and a great attitude. They got our luggage stowed into the carriers and us on our way. We arrived around 1pm and were promptly checked in, registered and on board... Check in was a breeze and we were greeted kindly and promptly... that is where the courtesy ended. We found our stateroom, interior on the port side of the 10th deck. Our room was nice, clean, but without stated 'robes' as in the guide book. Our daytime stateroom attendant saw us leaving the room and introduced himself, we mentioned the robes and he said he would resolve before that evening. The room was basic, with two beds pushed together to form a full, nice linens, a couch, small TV (with poor picture), small desk and average cruise bathroom (according to my wife). In-room safe is a nice touch. After the mandatory walking around and finding everything in the boat, we did the mandatory safety briefing... our luggage arrived at the room an hour or so later, and we were able to dress for dinner. Our wait staff at the formal dinner were ok, with us having to wait frequently for service on the drinks, and our meals were ok. We were not impressed with the food at the formal dinner service, not any of the nights. My steak was never cooked correctly, and the drink service was often quite slow. The buffet was pretty good food, changing each day and meal, but often the combinations of foods offered was odd. Side dishes often did not go with the entree's. At the pools, the adults-only pool area was swarming with children of all ages, and no one was resolving. The holding of deck chairs, though mentioned by multiple signs, was a big problem. We sat at the pool multiple hours each of the two cruise-only days, never to see a towel removed from an abandoned chair, meaning we had to arrive before 9am on the second cruise only day to even get a chair. Also, even though listed in the guide book, the documentation and by some staff members of the cruise line, the smoking area outside is tiny. There was no where to smoke and lay in the sun. Inside, smoking areas are plentiful, with every bar (almost) having a smoking section. Wait staff at the pool is horrible. We waited for over 3 hours for anyone to offer us a drink on day 4. When we went to the bar, service was ok, but not great. My wife attempted to buy us drinks at the bar on day 4 only to have the bartender wait on the people behind her, which when they mentioned that she was there first, they were told by the bartender that "I Know, what do YOU want?"We experienced similar lack of service at many of the bars, with waiters seating us but never returning to get us drinks, or taking our order only to disappear. It was pretty much go to the bartender or nothing. Entertainment was disappointing on most nights, but I think we were the wrong age group. The outdoor dance club on night 4 was fun, if too loud. The 'Quest' gameshow was awesome, a lot of fun. The 'adult' shows were attended by too many children and the 1am curfew for children is too late. Teens maybe, but having a bunch of 10 year olds running the halls and screaming in the elevators each evening until very late is inappropriate. The professional photographers did an ok job... We did also purchase the 'Classic Romance' package. It consisted of a bottle of champagne one evening, canape's before dinner (awful), vanilla bean cupcakes (in a plastic box, though very tasty), one room service breakfast (mediocre), and extra pastries the same night as your formal dinner (left in the room, very good). Price was around $100 and the price was right, even if the canape's were not. We had a good time on the cruise... even though the other passengers were rude (my wife was slammed into by multiple people in regular foot traffic without apology)... even though the wait staff was rude (a waiter nearly flattened my wife, without apology)... and the staff in general was rude (we never could understand our head waiter and he looked at us like we were stupid). We will cruise again... we just won't cruise with Royal Carribean... it was very apparent that we were not either 'skinny' enough, rich enough to be an 'elite' member, or haven't been with them enough to be a gold member. Thanks goes to the gold member who saw us being treated badly and bought us drinks, then went on to reprimand the staff and took it to the manager. That did correct some of the behavior, but only on one occasion. Good Luck Royal Carribean, you lost out on some major tips and expenditures... we are not the only ones taking our business elsewhere.