There was no proper assistance to the boat, all passengers had to haul their cases a long way to board. No information or welcome was given, nor were the general staff helpful - some were downright rude when asked simple questions.The cabin was fine, cabin staff and restaurant waiter really pleasant and helpful. However the ship smelt of sewage during the whole voyage, many passengers had blocked basins and loos. The company caters mainly for German passengers, who made up about 70%.A shore excursion paid for at time of booking was not honoured or provided,as they stated they had no English speaking guide.It took weeks for the travel agent to get reimbursement.All the food was bland,and often very badly cooked - we at least expected some decent pasta on an Italian ship! Orange juice machine was permanently out of order at breakfast time and you were forced to pay for juice from the bar. All drinks both in the restaurants and bars were overpriced, as were coffees. Very limited amount or choice of food in any of the buffets half an hour after breakfast or lunch started.Entertainment was half an hour each evening, very substandard - comics repeating each joke in 3 languages, out of tune quartet etc. The best entertainment was the passengers carol service.There was nothing to do on board, even the library had no more than 6 books in English.The spa was a joke, £90 for a brief massage by a Thai girl with a dreadful cold, who passed it on.The coach from Genoa to Nice refused to stop for a toilet break despite several passengers needing one, some were reduced nearly to tears.Rooms on one deck were soaked when the sprinkler system went off in error, the occupants were not happy, and no apology was forthcoming. Italian passengers were embarrassed for the other nationalities on board, and made their feelings clearly known.Complaints from many passengers were refuted by the company on the basis that no one else had complained! No refund was offered in respect of the many valid complaints. Eventually we were offered a 10% discount on the next cruise with them, which we declined.I suggest you avoid MSC. This review is late because 1) I was not aware of this website, and 2) acquaintances travelling recently with similar bad experiences asked why we did not warn them off! Had I known they were going with MSC I would have done. The ship visited Malaga, Civitavecchia, Barcelona, Madeira, Tenerife, and Casablanca.
Middle deck cabin with balcony was nice, reasonable size, small bathroom but to be expected. Everything we needed, comfortable beds, good stewards, chairs on balcony which was nice on days at sea.Everything in our cabin clean, others complained so think we were lucky.