Left Behind in Puerto Vallarta: Norwegian Star Cruise Review by Benjie50

Norwegian Star 1
Member Since 2011

Overall Member Rating

Left Behind in Puerto Vallarta

Sail Date: April 2011
Destination: Mexican Riviera
Embarkation: Los Angeles
My husband & I went on a Mexican Riviera Cruise for what we had hoped to be an unforgettable 30th wedding anniversary.The beginning of the cruise was somewhat uneventful considering that we had been cruising for 20+ times.We were somewhat disappointed on the so called mini suite with balcony because it appeared a lot smaller than the Regular Balcony Cabin we had occupied @ the NCL, Dawn & a lot smaller in comparison with other Cruise Liner's similar category cabin. 

The food was somewhat average. The line at the regular Dining Rooms were always enormously long that we end up always eating @ the specialty restaurant with cover charge, of course which varies from $10-25pp (the negative side of Freestyle Cruising)We tried Le Bristro on the actual day of our anniversary,04/11/11 & the food was awesome & the service was excellent,we spent an additional $120.00. $25pp/cover charge + additional $10pp for the type of menu we selected & a bottle of More wine + 18% gratuity included.I also tried a Spa Treatment, stone massage & mini facial which was acceptable, I had better experiences before.

They cancelled Mazatlan for Security & Safety reasons so we docked twice in Cabo San Lucas which was beautiful as ever.(we went on a Carnival Mexican Riviera Cruise about 14 years ago & there was no beach on the other side where the arch & cave & rock formation is located.) To cut the story short, this cruise was mediocre at best in comparison with our other cruises including with the previous Mexican Riviera Cruise we took 14 years ago.

The highlight of this Cruise for us was when we were left behind in Puerto Vallarta on Wednesday, 04/13/11. There was so many time changes, firstly the difference between the Ship's time & Los Angeles daylight' saving time, secondly there was also a time difference between Mexico & the ship's time so both my husband & I were confused about the time that we missed the deadline to get back to the ship. Funny part was we decided to only hang out at the Mall across the Port where our ship was docked after I had a Spa Treatment @ the same Mall & thought we still had plenty of time so we decided to have some Dryers Ice Cream. We were both enjoying our ice cream when my husband said, "I think that's our ship & I think it's moving" I looked at his watch & it read 3pm, I said " Nah, we have time, we're supposed to go back @ 3:30 PM, you did synchronize your watch with the ship's time, didn't you?" He nodded & then we decided to walk around the mall again.Then, his cell phone rang, our son Kris on the other end & asked "Where are you guys @, Are you safe?" My husband replied, "Of course we are & why wouldn't we be safe? We're here at the Mall across the Port." "Well, the ship called & said,they left without you" Kris added.Just as my husband finished repeating the news to me, we both looked at each other then screamed,"nooooo" & started running like we had never ran in our lives before but just the same we saw the ship sailing away!!! The ship finally contacted my husband & instructed us to get some assistance from Javier, their Port Agent. Javier was very polite & helpful & he pleaded with the Ship's crew to try to get us back in the ship as he has seen it actually took place with other Cruise Liner but to no avail.He said, NCL is the most difficult Cruise Liner to deal with when it comes to similar situations like ours,which by the way, according to him happens quite often if not every week. He also tried to convince them to at least send our passports & medicine for diabetes via helicopter since they were still very close but again to all our dismay, they denied all the plea again & again!!!Needless to say we tried to salvage our disastrous vacation & decided to stay in Puerto Vallarta & figure out how we can get back to the US without a Passport. A little bribe here & there to the Mexican Immigration Authorities, which we were asked blatantly in cash only by the way,that we made it through the border in Tijuana, Mexico.We flew from Puerto Vallarta via Volaris Airline, a local airline for $247pp/one way.If we opted to fly directly to Los Angeles,it would have cost us only $167pp/one way but we had to get a temporary passport for $137pp + rush mail charges of about $40 as it can only be issued from Guadalajara, about 4 hour drive from Puerto Vallarta.We decided the TIJ route because the US Consulate couldn't guarantee that we will receive the temporary passport in time. My husband wanted to be at the Los Angeles Port to collect our things which were packed for us by the ship's crew. He wanted to ensure that no valuables are missing. We arrived at TIJ on Friday afternoon,04/15/11 & we were again harassed by the officials by not having our passport but again, Mr. Benjamin Franklin helped us trough.The following day, Saturday, 04/16/11, we went to Los Angeles Port to collect our belongings, we were passed around like we never existed. Our luggage went through customs & then we were cleared by the immigration official & we were told that we need not go through our luggage but we insisted that we needed to, to ensure that all our valuables were there also & lo & behold, all of my jewelries, laptop, camera, etc, etc were missing!!! We immediately notified one of the Port Agent, who were soo busy & didn't really want to be bothered by our problem. We were finally told after waiting & wondering if somebody will really come back for us, that our valuables were packed separately & that we had to signed for it at the next building where we had registered prior on our embarkation day.

We realized that it was truly our fault not to be back in the ship at the afforded time but we were somehow expecting some kind of courtesy & or sympathy given the circumstances we went through but to our disappointment,frustrations & really disheartening experience, we believe we could have been treated more appropriately.

Published 04/24/11

Cabin review: MB11680 Mini-Suite with Balcony

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