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The Zuiderdam is showing her age. Worn carpeting, broken toilet flush buttons, rust around the ship and leaks dripping from the ceilings onto the floor pretty much sums it up. These were not the norm, but they were observed on this cruise.

My stateroom attendant was outstanding, as was the front desk staff. Water Aerobics was fun but crowded. The Screening room has big, comfortable chairs but I was disappointed there was no popcorn. The Explorations Cafe was clean and well supplied with books. Public areas were generally clean but looked worn. The public restrooms were sometimes in need of attention. The bars and Lounges that I visited were clean and the service was good. The Spa was clean and well cared for. Very good service and friendly staff.

The food was where the cruise line fell down.

We used As You Wish Dining because fixed dining was full. It was terrible. Unorganized and confused, the waitstaff was clearly undermanned and poorly trained. The food was just OK, nothing special. The presentation was well done, however. It was pretty, just not very tasty.

The Lido restaurant was generally a mess. Tables were dirty and I had to wipe down more than one before I could put my plate down and eat. They usually only had one side open at a time so it was crowded and the lines were long. The buffet was not generally self serve and it was obvious to me and most passengers I spoke with that the servers would have rather been somewhere else. A few were smiling and friendly, but most of them acted distant and unhappy. When they handed you your plate, the food was just slapped on it. I wiped the rim of my plate almost every time. My morning oatmeal was dripping over the side most mornings when they handed me my bowl.

Silverware was difficult to find. Sometimes they had it piled on a tray and you had to go find the tray. Sometimes they had it with the servers and you had to remember to ask for it because they rarely remembered to give it to you with your plate.

Generally, the cruise was good. The waitstaff and the food really need work.

Some Good, Some Bad

Zuiderdam Cruise Review by Indy5404

Trip Details
The Zuiderdam is showing her age. Worn carpeting, broken toilet flush buttons, rust around the ship and leaks dripping from the ceilings onto the floor pretty much sums it up. These were not the norm, but they were observed on this cruise.

My stateroom attendant was outstanding, as was the front desk staff. Water Aerobics was fun but crowded. The Screening room has big, comfortable chairs but I was disappointed there was no popcorn. The Explorations Cafe was clean and well supplied with books. Public areas were generally clean but looked worn. The public restrooms were sometimes in need of attention. The bars and Lounges that I visited were clean and the service was good. The Spa was clean and well cared for. Very good service and friendly staff.

The food was where the cruise line fell down.

We used As You Wish Dining because fixed dining was full. It was terrible. Unorganized and confused, the waitstaff was clearly undermanned and poorly trained. The food was just OK, nothing special. The presentation was well done, however. It was pretty, just not very tasty.

The Lido restaurant was generally a mess. Tables were dirty and I had to wipe down more than one before I could put my plate down and eat. They usually only had one side open at a time so it was crowded and the lines were long. The buffet was not generally self serve and it was obvious to me and most passengers I spoke with that the servers would have rather been somewhere else. A few were smiling and friendly, but most of them acted distant and unhappy. When they handed you your plate, the food was just slapped on it. I wiped the rim of my plate almost every time. My morning oatmeal was dripping over the side most mornings when they handed me my bowl.

Silverware was difficult to find. Sometimes they had it piled on a tray and you had to go find the tray. Sometimes they had it with the servers and you had to remember to ask for it because they rarely remembered to give it to you with your plate.

Generally, the cruise was good. The waitstaff and the food really need work.

Indy5404’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Rates
Service

Cabin Review

Interior Stateroom
Cabin K 6131
Stateroom was what I expected for the price I paid. Good storage space and very clean. Stateroom attendant was top notch. Always friendly and smiling, he was a highlight of this cruise. My only comment on the cabin is the bed linens. Mine were thin and old, with small holes and stains. I would never use linens like that in my guest rooms at home and expected better from Holland America.
Observation Deck Inside Cabins, Balcony Cabins

Port & Shore Excursion Reviews