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I had some very shocking experiences on my last cruise. I inquired about all of these issues while on board, but nothing was ever resolved. Every time I spoke with someone I was either told to go talk to someone else, I don't handle that (I would go to about 3 people and after being told the same thing over and over, just gave up,) or wow, that's never happened before. I put all of my concerns on my comment card, requesting someone contact me, but never heard back from anyone besides a mass email thanking me for cruising. Below are some of my concerns:• During the formal evening our wait staff seemed to disappear after the main entree was served. After about 15 minutes a new waiter, (he never introduced himself) put down dessert menus at our table and walked off. He came back 5 minutes later and asked what I wanted. I asked what the flavor of ice cream was. He said, "I do not know." I asked what the flavor of sherbet was. He said, "I do not know." He then rolled his eyes at me, stepped away to ask someone, and came back and said "rainbow." I asked if this was the ice cream as well, he simply said "rainbow." At this point I was very uncomfortable so I just said OK. He came back with rainbow sherbet and mumbled something about our waiter being behind because of lobster night and he was happy to serve me. He plopped down the dessert and left. No one ever came back that evening to check on us. I never did find out what the specials were for dessert that night, or what his name was, but I did find out he was from Turkey. He always had a scowl on his face.• My room mini bar had 2 half drunken drinks. We only became aware of this because someone came into the room to check it, and he pulled out water that was half empty. He asked if we drank it, we said no. He removed it, and replaced it with a new one. He then checked the rest of the items and pulled out another used drink. We stated we had not touched the mini bar. He took the used items and left. He was very upset by this, as if we had done something. No explanation or apology. • Drawers in the room did not open and close properly. Many of the drawers were so worn that they had splinters and wood pieces sticking out. Railings on the balcony had rust on them.• Many bathrooms were out of order. They would either be locked or have signs stating out of order. None of the toilets were repaired during the cruise. By the end of the week there was at least 1 non-working toilet in each woman's restroom. In addition, many of the restrooms had an odor to them. Basically they smelled of urine.• Hallways were difficult to get through because of all the carts belonging to the room attendants. They were out most of the day. Maybe this is why the hallways had an old musty odor too.• Bar staff at the pool would not accept my platinum coupon for the buy one get one free drinks, because an edge had been torn. He saw me tear it from the booklet, but said he could not accept that. I ended up paying for both drinks, in addition to having to tip him the extra 15%• When I would order a drink, if I did not tip extra, the waiter would look at the tip area and walk off without a thank you. If I tipped a dollar extra I would usually at least get thank you, but in a rude manner• I went to get extra ice for a bucket of beers at the pool area. After standing for 10 minutes, the bar tender asked me where I got the beer from, and that I wasn't allowed to bring alcohol on the ship from outside. I was confused because I had bought them just yesterday at the same pool bar, and told him this. He claimed he didn't know of Bud Light bottles ever being sold near the pool, but would give me ice anyway. • You list the following perks for Platinum members but did not come through with them:• Exclusive invitation to Welcome Back Party: I was told this ship did not do this.• SeaPass Card recognition: I was never recognized at all, except at check in at the dock.• Priority check-in: I was told this was not available. • Private departure lounge with continental breakfast:I was told this was only for diamond members from one person, sent to the wrong location from another, and that they had never heard of such a thing from another.• Robes for use onboard: I was told these were not available. • Signature lapel pin: I never did receive this, nor did I get any gift like on previous cruises.Why list these if they are not available or do not happen. If certain ships do not provide most of the perks-they should not be listed.• The crown and anchor society ambassador was very unhelpful. She never asked me my name, she never asked me how I was enjoying myself and she never even referred to my status when looking into future cruises. I had to remind her I was a platinum member and that I thought I got discounted balcony rates. She said oh yeah, then gave me a discounted rate. When I mentioned my concerns she said had never heard of such problems, and that these things never happen. I finally asked for tape so I could tape back the coupon for the buy one get one free drink. She then said I'm sorry and gave me a new coupon, and to enjoy the rest of my cruise. Basically what I am saying is I am not used to such inconsistent service, especially not after my previous experiences on Royal Caribbean. The message you can take away is this ship was very inconsistent, and very different from my other experiences.

Least Favorite Cruise so far

Navigator of the Seas Cruise Review by scarlettnyny

Trip Details
I had some very shocking experiences on my last cruise. I inquired about all of these issues while on board, but nothing was ever resolved. Every time I spoke with someone I was either told to go talk to someone else, I don't handle that (I would go to about 3 people and after being told the same thing over and over, just gave up,) or wow, that's never happened before. I put all of my concerns on my comment card, requesting someone contact me, but never heard back from anyone besides a mass email thanking me for cruising. Below are some of my concerns:• During the formal evening our wait staff seemed to disappear after the main entree was served. After about 15 minutes a new waiter, (he never introduced himself) put down dessert menus at our table and walked off. He came back 5 minutes later and asked what I wanted. I asked what the flavor of ice cream was. He said, "I do not know." I asked what the flavor of sherbet was. He said, "I do not know." He then rolled his eyes at me, stepped away to ask someone, and came back and said "rainbow." I asked if this was the ice cream as well, he simply said "rainbow." At this point I was very uncomfortable so I just said OK. He came back with rainbow sherbet and mumbled something about our waiter being behind because of lobster night and he was happy to serve me. He plopped down the dessert and left. No one ever came back that evening to check on us. I never did find out what the specials were for dessert that night, or what his name was, but I did find out he was from Turkey. He always had a scowl on his face.• My room mini bar had 2 half drunken drinks. We only became aware of this because someone came into the room to check it, and he pulled out water that was half empty. He asked if we drank it, we said no. He removed it, and replaced it with a new one. He then checked the rest of the items and pulled out another used drink. We stated we had not touched the mini bar. He took the used items and left. He was very upset by this, as if we had done something. No explanation or apology. • Drawers in the room did not open and close properly. Many of the drawers were so worn that they had splinters and wood pieces sticking out. Railings on the balcony had rust on them.• Many bathrooms were out of order. They would either be locked or have signs stating out of order. None of the toilets were repaired during the cruise. By the end of the week there was at least 1 non-working toilet in each woman's restroom. In addition, many of the restrooms had an odor to them. Basically they smelled of urine.• Hallways were difficult to get through because of all the carts belonging to the room attendants. They were out most of the day. Maybe this is why the hallways had an old musty odor too.• Bar staff at the pool would not accept my platinum coupon for the buy one get one free drinks, because an edge had been torn. He saw me tear it from the booklet, but said he could not accept that. I ended up paying for both drinks, in addition to having to tip him the extra 15%• When I would order a drink, if I did not tip extra, the waiter would look at the tip area and walk off without a thank you. If I tipped a dollar extra I would usually at least get thank you, but in a rude manner• I went to get extra ice for a bucket of beers at the pool area. After standing for 10 minutes, the bar tender asked me where I got the beer from, and that I wasn't allowed to bring alcohol on the ship from outside. I was confused because I had bought them just yesterday at the same pool bar, and told him this. He claimed he didn't know of Bud Light bottles ever being sold near the pool, but would give me ice anyway. • You list the following perks for Platinum members but did not come through with them:• Exclusive invitation to Welcome Back Party: I was told this ship did not do this.• SeaPass Card recognition: I was never recognized at all, except at check in at the dock.• Priority check-in: I was told this was not available. • Private departure lounge with continental breakfast:I was told this was only for diamond members from one person, sent to the wrong location from another, and that they had never heard of such a thing from another.• Robes for use onboard: I was told these were not available. • Signature lapel pin: I never did receive this, nor did I get any gift like on previous cruises.Why list these if they are not available or do not happen. If certain ships do not provide most of the perks-they should not be listed.• The crown and anchor society ambassador was very unhelpful. She never asked me my name, she never asked me how I was enjoying myself and she never even referred to my status when looking into future cruises. I had to remind her I was a platinum member and that I thought I got discounted balcony rates. She said oh yeah, then gave me a discounted rate. When I mentioned my concerns she said had never heard of such problems, and that these things never happen. I finally asked for tape so I could tape back the coupon for the buy one get one free drink. She then said I'm sorry and gave me a new coupon, and to enjoy the rest of my cruise. Basically what I am saying is I am not used to such inconsistent service, especially not after my previous experiences on Royal Caribbean. The message you can take away is this ship was very inconsistent, and very different from my other experiences.
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