Cruise to see the Northern Lights.
We boarded at Tilbury with high expectations and were let down at almost every step of the way. It is a shame as the possibility to create a good cruise experience is there, but the management were so poor that it let the whole trip down.
Major problems include: Very poor management of the Marco's Restaurant. Scramble for food is laughable at each mealtime. Food very frequently warm at best due to ridiculous opening doors to deck area for smokers in freezing cold temperatures. These doors should be off limits at mealtimes. The tea/coffee area is a shambles at all times with cups and mugs in short supply most of the time, along with cutlery shortages. Either get more cups and mugs or wash up more frequently and for goodness sake monitor continuous these areas in order to forsee shortages.
Cabin 515
Cabin facilities were fine. Beds comfortable and all clean. Unfortunately this is an inner room with no window and I would not stay in one similar again having had to spend so much time in the cabin due to bad weather.
This cabin is also diectly under the Marco restaurant kitchens and the noise in the mornings was unacceptable, plus in rough weather things slide all ver the place on the tiled floor above which will keep you awake at night.