Norwegian Disasters: Norwegian Star Cruise Review by 5californiacruisers

Norwegian Star 1
Member Since 2011
10 Forum Posts

Overall Member Rating

Norwegian Disasters

Sail Date: February 2011
Destination: Mexican Riviera
Embarkation: Los Angeles
The staff were beyond impersonal. They are like magicians, appearing on stage at "show time", speaking into a microphone then getting whisked off through "crew passages". We spent six days on the ship as one of our ports was cancelled. We NEVER saw a crew member interact with a passenger other than from behind a microphone. On the last night the maitr'de stopped by our table for the first time. It was the first time all cruise anyone had said anything in a restaurant at all other than "do you want wine with that". As I said, we tried to contact the cruise director for four days and her only response was a card to say she was sorry they made the error and she hoped my daughter can participate for the last two cruise days. She never called us. In addition, although they were well aware we had a terrible time, they didn't even send my daughter so much as a birthday card. It was incredibly "procedural" and very unpersonal.

We went on this cruise to celebrate our daughter's 13th More birthday. Despite their on board literature, they refused to allow her to participate in the activities with her age group. The only options they gave her were to spend the week in activities in the room with kids aged 5-11 or walk around alone. She spent the week walking around alone, which was not what we had anticipated in her birthday trip. On the eve of her birthday (the last day of the cruise) she was celebrating at an activity. At the stroke of her turning 13, they asked her to leave the party as it was for 18 and up. We tried to get them to honor their on board literature for four days before we got a response. On the actual day of her birthday we met personally with the hotel manager. His response was to offer an apology and a free dinner (you get dinner free every night) and a cake. The final straw was when he suggested she go that night to the teen club. She went in there and the other kids were talking about their week and taking photos. She spent ten minutes sitting in there with NO response from anyone before leaving. What a way to spend a birthday cruise.

As we traveled the cruise, we talked to other passengers who experienced sewerage overflows all down floor 7. Norwegian's response was to put fans in there to dry it out. The people on floor 5 had ongoing alarms from the engine room all night. Norwegian's response was to give her a pillow to put over her head.

We have taken many cruises and travel internationally at least two times per year. I have never had a vacation experience this unbelievably customer unfriendly. It is amazing to me they keep the ship afloat. Less

Published 03/07/11
1 Helpful Vote

Cabin review: IA Mid-Ship Inside

The room was exactly what I expected. They pushed two twin beds together to make a king bed and the beds were sunken in but everything else was fine.

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Port and Shore Excursions

Pretty place. Great to take boat tours around but shop around for best prices. The sellers on the beach are plentiful but you can get some good bargains. There is a white hotel at the end of the beach. You can pay for drinks and stay there and use their beautiful facility which includes pools and waterfalls. It is also worth the trip to the Lover's Beach to see where the two oceans meet.

Excellent. Go Zip-lining. The tour guides are very knowledgeable there and truly worth the money. The ride there takes you past some gorgeous scenery and the actual zip lining place is very professionally operated and safe. In fact, the staff there were more professional than the staff on our Norwegian cruise ship. The town itself is very interesting and again, some great food and bargains. It seems to be more authentic than Cabo but still caters to tourists without being too much. I would love to go back....but not on Norwegian.

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Member Since 2011
10 Forum Posts
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