19 of us boarded the Dawn from 2/20 to 2/25. We managed to have fun because there were 19 of us and we made our own good time but this ship is a hot azz mess.

The worst customer service ever. The staff and crew are not friendly at all. They speak little to no English. They cannot tell you where anything is on board...either they don't know or they don't understand what I'm asking them and I do speak English. We were a 5 night and we did not miss any ports, but I was so disgusted with the customer service, or lack there of, I refused to pay their funky azzzz automatic gratuity. I tipped who I chose to tip when they provided good service which was rare.

Elena (Maitre'D) from Aqua should be fired on the spot for her bad attitude and poor customer service. All staff on board should go thru extensive CS Training. Read more