After trying several cruise lines, from Royal Caribbean to Seabourn, we wanted to try the acclaimed 6 star service of Silversea. This turned out to be the most terrible cruise experience ever and had nothing of a 6 star service at all.

Upon embarkation we were told our suite access cards weren't there. We had to report to Reception. We entered the vessel and were offered a drop of welcome champagne. This was literally a drop, since the glass wasn't even half full. Reception didn't seem to know anything about our access cards. After a 15 minute investigation, we were told that we had to move to another suite. No reasons at all were given. We ended up in our "new" suite, but naturally our luggage ended up in the booked suite (since you put your suite number on the luggage tags before embarkation). It took 45 minutes and a lot of frustration before we actually could start to unpack.

Our suite was nicely appointed. The bathrooms are lovely with just anything one could ask for. The suite set-up was poor. Upon reserving the cruise we clearly informed Silversea we would be two men and asked for a 2-man set up (a set of 2 larger bathrobes, slippers, etc). This request was not granted. The set up was for a man and a women. Besides that, the bathrobes both contained stains. So did the balcony chairs, of which one was broken as well. The in-suite table also was broken and could not be lifted up, making it impossible to have any proper dinner or meal over there. Read more