WHITE STAR SERVICE (Part 2)
We have just finished our second cruise on Cunard's Queen Victoria. We had tried this cruise line once before (please read White Star Service Part 1 August 2008). This will give you a very unbiased report of our first voyage out of Southampton. Quick synopsis is that we really thought the name CUNARD stood for what should be the best on the seas, especially in food and service. We were not overly happy with what we received, but, this year, thought "Why not try the "Queen's Grill"? We had heard that this was THE food and service of Cunard! So as we were contemplating travelling on the Queen Mary 2 later in the year, we decided to take a five day four night cruise out of Los Angeles to see what the mystique of the "Queen's Grill" was.
We arrived one half hour before the ship could be boarded in San Pedro. Sorry to say that the CUNARD personnel (rental personnel), were not in sync with mgt and really didn't have much of a clue as to how and where passengers should go. We asked about a separate line for "Queen's Grill" passengers and were just told to take a seat. After I walked around a bit, I found a line for Grill passengers. After starting to get into this line, we were told that we would have to sit down and wait. After we sat down, another person came by and said "Grill passengers get in line". Of course after we did, another woman came up and reprimanded the first one for telling us to get in line. The check in process was one of the poorest we have ever had with any of the many liners that we have been on.