Arrived Havana, Cuba on 27th Jan. Noticed a smell of sewage but thought the smell was coming from the dock itself. Told by passengers that the ship had experienced sewage problems recently and that this had been highlighted on TV on 'Watchdog'. My first impression of the ship was that it was tired and old looking. The cabin we were given was on Deck 7. It was extremely small but clean. On the first night the air conditioning was icy cold. The thermostat did not work and therefore we could not regulate the temperature. Reception promptly dealt with my complaint and the problem was resolved. The air conditioning throughout the ship varied. The public bars were extremely cold at night and the corridors and lower decks were very warm.
Some lifts were out of order for over a week. On two occasions passengers had been stuck in the lifts and one passenger told me she was stuck for 45 mins and the handset did not work so she could not alert anyone she was stuck in the lift. The lifts were slow, obviously due to the amount of people using the lifts that remained working.
On days when tenders had to be used to ferry passengers ashore, the process was slow and it was lunchtime before we managed to get ashore.
Quiet location. Extremely small. Not much storage space. Drawers difficult to open. Not enough coat hangers. Would be nice to have had a kettle and beverage facilities. Lights had to be left on in order to charge mobile phone. Bedlinen clean and overall the cabin is clean and well serviced. Unable to control the air conditioning.