We sailed with a group of 9 family members with 4 balcony cabins. 3 of us were first time cruisers, and we had two boys age 10 and 12 along as well.
THE GREAT:
Edgar in the MDR made this ship. He was extremely friendly, and went out of his way to make our dining (and over all experience) wonderful. Edgar learned all of our names on the first night, and even though we switched seats every night, he never missed a beat. We had 3-4 rounds of bread every night, Edgar cut our youngest sons steak, and had the strange ability to know if something we ordered would not be what we thought it would be and would bring a "surprise" appitizer or entre' that would always hit the mark.