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The route for this cruise is excellent, the support staff (cabin attendants, restaurant staff, etc) first class, but several events were seriously disappointing and HAL should do something about it:

The embarcation at Los Angeles was a total mess - people having to line outside for hours in the pouring rain, no chairs inside - had to stand for over an hour in a cold barn before being "processed"

Sommelier's dinner at the Pinnacle - extra charge of $69 per person - rushed pace, uninteresting wines, ignorant sommelier, so so food

Too many extra charges with no logical explanation: attend a cookery demonstration and pay $29 for the privilege

Captain Everson has no social skills - even boorish and while he invited selected travelers to his reception he and his crew stuck together and did not socialise - even refused to shake hands.

The excursions are reviewed below. Pauline, the advisor on shore excursions gave the impression of being clueless

To find a sun chair on one of the decks requires people to get up at dawn and grab a place - it was almost like on a package holiday in a cheap spanish resort.

Good but not as good as expected

Amsterdam Cruise Review by Ann Onnyme

Trip Details

The route for this cruise is excellent, the support staff (cabin attendants, restaurant staff, etc) first class, but several events were seriously disappointing and HAL should do something about it:


The embarcation at Los Angeles was a total mess - people having to line outside for hours in the pouring rain, no chairs inside - had to stand for over an hour in a cold barn before being "processed"


Sommelier's dinner at the Pinnacle - extra charge of $69 per person - rushed pace, uninteresting wines, ignorant sommelier, so so food


Too many extra charges with no logical explanation: attend a cookery demonstration and pay $29 for the privilege


Captain Everson has no social skills - even boorish and while he invited selected travelers to his reception he and his crew stuck together and did not socialise - even refused to shake hands.


The excursions are reviewed below. Pauline, the advisor on shore excursions gave the impression of being clueless


To find a sun chair on one of the decks requires people to get up at dawn and grab a place - it was almost like on a package holiday in a cheap spanish resort.

Ann Onnyme’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Rates
Service

Cabin Review

Vista Suite with Verandah
Cabin B 6140

6140 - NOISY - just opposite the cabin there is a vent for some air conditioning or other plant that never stops

Verandah Deck Inside Cabins, Outside Cabins, Balcony Cabins

Port & Shore Excursion Reviews