Embarkation process in Sydney was well organised. Problems arose when we actually got inside the ship and saw the stained carpets, unswept areas under chairs and tables, dirty windows, clumps of old brasso stuck in the corner of the windows, chipped paintwork etc.
The ship is overdue for a refit yet charges as though it was an Oceania or Silversea.
Rotterdam dining room was disorganised on many occasions with staff sending customers to one level, then back again,then up again.
Food there was consistently shopping centre food court standard ie cold, overcooked,dried out. We dubbed it the rottendam, and ate there only through hunger. Lido restaurant was similar quality but less formal. Room service was slow (50 minutes for a steak sandwich)and the food cold and unpalatable.
I lost weight on this voyage which I have always thought to be impossible.
The Pinnacle specialty restaurant was first class. We were told by the manager that it had separate kitchen and chef.
Neptune lounge personnel were efficient and personable.
The rest of the experience was comparable to the bad old days when the Russian boats like "Southern Cross" cruised out of Australia.
Never again. We will stay with Oceania which I had the pleasure of reviewing last year.