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Norwegian Epic Review

4.5 / 5.0
Editor Rating
4,279 reviews
4 Awards

Epic = Extra Payment, Inconvenience and Cramped

Review for Norwegian Epic to the USA
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2-5 Cruises • Age 50s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Jan 2010
Cabin: Studio

Based on all the hype I was expecting a great experience while on the EPIC. This is what I received:

The housekeeping staff did not honor the "Do not Disturb" sign on more than one occasion, even after I explicitly asking them to honor it. The answer was always "OK" but because they had so little understanding of the English language, as soon as anyone uses a word they are unfamiliar with, they just nod in agreement and smile although they have no idea what anyone is saying. When an attempt was made to escalate the complaint to the housekeeping supervisor for the floor, I was told he "isn't there". When I persisted to speak to someone at a supervisory level all I got was run in a circle for 20 minutes. When I saw all that was being done was an exercise designed to simply wear me out, I then said I was undeterred and still wanted to speak to someone in authority. They found me a supervisor, but not the one that was appropriate under the circumstances. The ship's Security Officer came and advised me that if I didn't stop complaining I would be "turned over to the Coast Guard at the next port and fined". They took a customer service problem and failed to address it. Then when I wouldn't accept that as the outcome, they then turned it into a "security" issue. They never did address my problem but they did manage to get me to stop complaining. Moral of the story, if you are having a service related problem on this ship, bring someone with you when you go to complain so you have a witness or simply wait until you are off the ship and write a review warning other passengers as I am doing here.

As noted in several other reviews things you normally take for granted as being free on a cruise ship, based on the currently existing industry standard, are not free on this ship or when they are free they build in so much inconvenience that you are discouraged from using them (eg having to "pre-register" to attend a "free" show-see below) or they limit access to it so you are more likely to use an alternative that is not free (eg non-self service dining with extremely limited menu options-see below).

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