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Embarkation: Lines weren't too bad because we had preferred check-in. Stateroom: All the balcony staterooms on the Gem are not created equal. Having cruised on the Gem 2 years ago, I thought I knew what to expect. Our stateroom was much smaller and there was no glass enclosure for great visibility. Our balcony was metal half way up, limiting the visibility. Check before you book! Our room stewards did a great job. Ship Info: I like the Gem's decor. Its bright and colorful and has a wonderful library, funky furniture in the Spinnaker Lounge, and just brightens your day. Dining: I thought there was a lot of variety on the buffet, but seating was always a problem. The service in the Grand Pacific Dining Room was a little disjointed. Tables with only one water glass, or one bread plate, or lacking silverware happened more than once and the service was slow getting them replaced. We had to ask for our water glasses to be filled and then never saw anyone with water again. They gave us six rolls at dinner, but only two pats of butter. We struck it rich in the Magenta Dining Room. Our first night there, we had the pleasure of being waited on by Joanne. She was just great! The service was so good, that we went back three times. We also went to Cagney's one night. The steak was good as well as the service, but I don't know if it was worth the extra $25. Overall, I did like the food and some of it was exceptional. Activities: Because this was a Holiday cruise, there were about 800 more passengers on board than usual, mostly children. There were adult activities that the children were allowed to attend and in some cases it was totally inappropriate. Staff & Service: I felt there was little customer concern on the Gem. I was not invited to the Latitudes party (for passengers who have cruised on Norwegian before) and missed it. I spoke to Cruise Consultant Paloma Leon and her attitude was one of total indifference. I spoke to the front desk and they very grudgingly said I could have a bottle of wine with dinner. This was my fourth Norwegian cruise and I thought they could have been a little more concerned with customer satisfaction. On the second day of the cruise, my girlfriend entered a dance competition on board and won! During the competition, dancers were told to go to the front desk and pick up a copy of the video. Cruise Director Rob Sugar very rudely told my friend that no one ever told her to pick up a copy and that she couldn't have one (even though it was clearly heard on the video). He said he would have to get releases signed by the other five dancers and he wasn't going to do that. However, the video was shown on the ship channel several times each day of the cruise without getting releases from the passengers that participated. In fact, they didn't even know they were being taped initially. There was certainly nothing sweet about Rob Sugar. He was the most annoying Cruise Director ever. Norwegian needs to take a lesson from other cruise lines on how to treat their passengers. I just booked my next cruise on Carnival. Entertainment: There was some great entertainment on the Gem. I have to say I really liked the crew's show that they put on. Shore Excursions: Norwegian ruined their private island. It was so pretty and unspoiled when I was there two years ago. Now they've built some huge, ugly building (I was told it will be a hotel) right on what used to be their beautiful beach. What a shame. Anyone travelling to Nassau definitely needs to swim with the dolphins. What a phenomenal experience! A little pricey, but I'd do it again. At Cape Canaveral, the Kennedy Space Center is the main attraction. Well worth a visit. Disembarkation: We chose to carry our own bags off, but there was quite a line waiting to get off. Summary: My cruise on the Gem two years ago was wonderful. This time it was spoiled by the uncaring and indifferent attitudes of the staff (not all the staff and not the same staff that was on the Gem two years ago). When you have a Cruise Director and a Cruise Consultant who clearly never heard of customer satisfaction, it truly spoils the whole cruise experience. I saw Norwegian's CEO on Undercover Boss. I wish he would have been on the Gem to see the uncaring attitudes.

Christmas on the Gem

Norwegian Gem Cruise Review by Vagabondvoyager

Trip Details
  • Sail Date: December 2010
  • Destination: Bahamas
  • Cabin Type: Balcony
Embarkation: Lines weren't too bad because we had preferred check-in.



Stateroom: All the balcony staterooms on the Gem are not created equal. Having cruised on the Gem 2 years ago, I thought I knew what to expect. Our stateroom was much smaller and there was no glass enclosure for great visibility. Our balcony was metal half way up, limiting the visibility. Check before you book! Our room stewards did a great job.



Ship Info: I like the Gem's decor. Its bright and colorful and has a wonderful library, funky furniture in the Spinnaker Lounge, and just brightens your day.



Dining: I thought there was a lot of variety on the buffet, but seating was always a problem. The service in the Grand Pacific Dining Room was a little disjointed. Tables with only one water glass, or one bread plate, or lacking silverware happened more than once and the service was slow getting them replaced. We had to ask for our water glasses to be filled and then never saw anyone with water again. They gave us six rolls at dinner, but only two pats of butter. We struck it rich in the Magenta Dining Room. Our first night there, we had the pleasure of being waited on by Joanne. She was just great! The service was so good, that we went back three times. We also went to Cagney's one night. The steak was good as well as the service, but I don't know if it was worth the extra $25. Overall, I did like the food and some of it was exceptional.



Activities: Because this was a Holiday cruise, there were about 800 more passengers on board than usual, mostly children. There were adult activities that the children were allowed to attend and in some cases it was totally inappropriate.



Staff & Service: I felt there was little customer concern on the Gem. I was not invited to the Latitudes party (for passengers who have cruised on Norwegian before) and missed it. I spoke to Cruise Consultant Paloma Leon and her attitude was one of total indifference. I spoke to the front desk and they very grudgingly said I could have a bottle of wine with dinner. This was my fourth Norwegian cruise and I thought they could have been a little more concerned with customer satisfaction. On the second day of the cruise, my girlfriend entered a dance competition on board and won! During the competition, dancers were told to go to the front desk and pick up a copy of the video. Cruise Director Rob Sugar very rudely told my friend that no one ever told her to pick up a copy and that she couldn't have one (even though it was clearly heard on the video). He said he would have to get releases signed by the other five dancers and he wasn't going to do that. However, the video was shown on the ship channel several times each day of the cruise without getting releases from the passengers that participated. In fact, they didn't even know they were being taped initially. There was certainly nothing sweet about Rob Sugar. He was the most annoying Cruise Director ever. Norwegian needs to take a lesson from other cruise lines on how to treat their passengers. I just booked my next cruise on Carnival.



Entertainment: There was some great entertainment on the Gem. I have to say I really liked the crew's show that they put on.



Shore Excursions: Norwegian ruined their private island. It was so pretty and unspoiled when I was there two years ago. Now they've built some huge, ugly building (I was told it will be a hotel) right on what used to be their beautiful beach. What a shame. Anyone travelling to Nassau definitely needs to swim with the dolphins. What a phenomenal experience! A little pricey, but I'd do it again. At Cape Canaveral, the Kennedy Space Center is the main attraction. Well worth a visit.



Disembarkation: We chose to carry our own bags off, but there was quite a line waiting to get off.



Summary: My cruise on the Gem two years ago was wonderful. This time it was spoiled by the uncaring and indifferent attitudes of the staff (not all the staff and not the same staff that was on the Gem two years ago). When you have a Cruise Director and a Cruise Consultant who clearly never heard of customer satisfaction, it truly spoils the whole cruise experience. I saw Norwegian's CEO on Undercover Boss. I wish he would have been on the Gem to see the uncaring attitudes.
Vagabondvoyager’s Full Rating Summary
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Cabin Review

Balcony
Cabin BD 8046
Cabin 8046: Very small balcony cabin. Balcony did not have the glass railing like most of the balcony cabins had, causing limited visibility.
Deck 8 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews