Norwegian Jewel Review
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I am a 21-year-old college student who dreamed of going on a cruise with my friends over summer vacation. After nine months of planning and waiting, my friends and I sailed Norwegian Jewel embarking from NYC on May 15th 2010 to May 21st 2010. From the moment we arrived in our room, problems arose. Our faucet had nothing but boiling hot water, making it impossible to brush our teeth or enjoy a simple glass of water. After continuous complaints to the front desk, two "plumbers" fiddled around with the faucet for a while, and the problem was never fixed after we left. Eventually, we just gave up trying to solve that problem.
That night, we accidentally spilled fruit juice on our sheets, acknowledging our mistake; we expected the sheets to be changed the next morning. When we returned from the pool deck that afternoon, we noticed the room was clean, but the same pink stain was still on the sheets. We found this utterly disgusting and obviously complained. The next day we expected the problem to be fixed with no further complaining. Boy, were we ever wrong. We had clean sheets on the bed that we spilled the punch on, but to our repulsion, the sheets were just moved from the bottom bunk to the top bunk. Am I stupid? I clearly noticed a bright pink stain on the top bunk. At this point, the blood was boiling in my system. I was finished being nice and gave the front desk a piece of my mind. After a roll of the eyes and after threatening to lower my tips, suddenly the problem was fixed.
Arguably the rudest thing we encountered happen on the third night of the cruise at the Karaoke Bar. My brother approached the bar, trying to make a decision on a drink. The bartender snapped his fingers at my brother and proceeded to say "Hurry up, I got customers." My brother, clearly fed up with Norwegian's antics gave the bartender a piece of his mind. He told the bartender to give him his card back and reminded him who was paying his salary. He told the bartender he was going to complain and the bartender said, "Go ahead". Wow, how terribly rude. Who is this guy to tell my brother to hurry up? Does he remember who indirectly pays him? We complained AGAIN to the front desk, they understood and took his name down.