This review is for the Nieuw Amsterdam 7 day Caribbean sailing leaving from Fort Lauderdale in the second week of November 2010.

Other reviews have been given on the ship's appearance, dining, public rooms, cabins, entertainment and such. Overall, we found the ship to be beautiful, and the dining was good.

This review will not detail these aspects, but rather focus on customer service given during and after our cruise with Holland America. Customer service was lacking on board the ship, and remained lacking afterwards. They were unable to provide the correct solutions to the numerous problems we encountered. Read more