We went on our first cruise on the Serenade. Friends recommended this ship from previous cruises. The ship was very clean and the staff was very friendly and accommodating to our needs. The language barrier was evident several times when asking some basic questions. A more fluent English speaker was summoned a few times when they didn't understand. That was fine as I would rather have a correct answer than an incorrect one. Our cabin (9064) was larger than expected and had ample room for our belongings. We requested extra towels to be in our room everyday and Milton always had some extras for us. I don't know if cost cuts have occurred, but we never had any mints or anything on our pillows and beds were not turned down each night. It was no big deal, but different than we had been told.

Food on board was good, but not great. The windjammer had a lot of choices and the food was slightly better than typical buffet food. The made to order omelets were a nice touch. Just make sure that you ask for extra on whatever you order because they go pretty light on the items. The Seaview Cafe was a nice change to the buffet and had a decent selection of sandwiches. We tried the cuban and reuben sandwich and were very satisfied.

The main dining in the reflections room was not as good as we expected. The choices seemed adequate and we were happy with the appetizers and main courses. They could stand to add something to the mains as they seemed very bland. The meat was all very tender, but I have had tastier beef in any steakhouse in our town. Portions are adequate, but don't be afraid to ask for seconds. The desserts were disappointing except for a couple nights. The flourless chocolate cake was not good at all. The fruit desserts however were very good on every night. Service in the main dining was excellent on every night. "Chip" was our main waiter and his attention to our every need and his quick wit made it a great experience regardless of any food issues. To the foods defense, we are picky eaters who have quite a few great restaurants in our area. Our tablemates seemed to be very happy with the food. Read more