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Embarkation: Embarkation was going smoothly until we got to the point where we were supposed to get our stateroom key and were told to go back to the beginning as we did not have all the required paperwork. It seems the customer service representative who directed us at the entry point was misinformed about procedures. As we were walking back to the check in area we heard several fellow passengers were grumbling because they too had received misdirection from Holland America staff. Public Rooms: Public rooms were adequate, not spectacular by any means but not totally unpleasing. Several areas showed obvious wear and tear and contained furniture which needed to be updated, renovated or replaced. Cabin: The suite was quite spacious with a couch, chairs and small table. There was a nice balcony and plenty of storage space. The bathroom contained a glassed shower stall along with a whirlpool bath which also had a shower - good thing as the first night while showering the shower stall overflowed due to a clogged drain. The hair dryer in the room also did not work however it was replaced when a call was placed to our room attendant. The furniture in the room had wear spots and is in need of replacement in the near future. A suggestion for improvement would be to get better lighting for reading near the bed and couch. A "perk" of the cabin is access to the Neptune Lounge where light breakfast is served in the mornings and canapEs throughout the day. A concierge is also in the lounge to assist with reservations or any issue with which you may need assistance. Fitness and Recreation: This is an important component of the trip for me and unfortunately it was disappointing. The first day of the cruise I bought a thermal suite package with hopes of a sauna, thermal bath, thermal chair relaxation or some time in the steam room after my daily workouts. Unfortunately daily, something did not work properly. Some days the sauna was out of order, the thermal chairs weren't all working; the thermal bath was not heated to the proper temperature, etc. Only one television on the treadmills was working by the end of the cruise, one of two elliptical never worked and one of two recumbent bikes was not operating properly. Dining: We didn't utilize the dining room but one night opting instead to eat at the Pinnacle Grill, on the Lido deck, in the Italian Specialty Restaurant and in the room. One of the advantages of a suite is being able to order anything being served in the main dining room. Entertainment: I was not impressed with the entertainment I viewed but it should be noted I did not attend but two of the evening events. Service: The service of the room stewards was wonderful. They were attentive, knew our names on day one and greeted us wherever they saw us around the ship. They were on top of anything we needed and had a positive, upbeat attitude. The same is true of the beverage servers and dealers and supervisors in the casino. Those staff members "rock"!!! Shore Excursions: I went on only one ship shore excursion and that was to kayak in the Panama Canal. Although it was a rainy day, it was an incredible experience and one I am glad I took. Value for the Money: The price paid was not bad for the accommodations due to the discounting received however if I had paid full price, I would have been upset. Overall: Overall, it was a ship with a majority of older, not so active, adults. While younger, more energetic folks could be found they were few and far between. The positive of there were lounge chairs available on the decks anytime one was wanted. This is not a ship I plan to cruise on again and unless I see or hear some major positives in relation to this cruise line, I most definitely try another line my next trip.

Hoping reviews were exaggerated -- they weren't

Zuiderdam Cruise Review by beachpicasso

Trip Details
Embarkation: Embarkation was going smoothly until we got to the point where we were supposed to get our stateroom key and were told to go back to the beginning as we did not have all the required paperwork. It seems the customer service representative who directed us at the entry point was misinformed about procedures. As we were walking back to the check in area we heard several fellow passengers were grumbling because they too had received misdirection from Holland America staff.



Public Rooms: Public rooms were adequate, not spectacular by any means but not totally unpleasing. Several areas showed obvious wear and tear and contained furniture which needed to be updated, renovated or replaced.



Cabin: The suite was quite spacious with a couch, chairs and small table. There was a nice balcony and plenty of storage space. The bathroom contained a glassed shower stall along with a whirlpool bath which also had a shower - good thing as the first night while showering the shower stall overflowed due to a clogged drain. The hair dryer in the room also did not work however it was replaced when a call was placed to our room attendant. The furniture in the room had wear spots and is in need of replacement in the near future. A suggestion for improvement would be to get better lighting for reading near the bed and couch.

A "perk" of the cabin is access to the Neptune Lounge where light breakfast is served in the mornings and canapEs throughout the day. A concierge is also in the lounge to assist with reservations or any issue with which you may need assistance.



Fitness and Recreation: This is an important component of the trip for me and unfortunately it was disappointing. The first day of the cruise I bought a thermal suite package with hopes of a sauna, thermal bath, thermal chair relaxation or some time in the steam room after my daily workouts. Unfortunately daily, something did not work properly. Some days the sauna was out of order, the thermal chairs weren't all working; the thermal bath was not heated to the proper temperature, etc. Only one television on the treadmills was working by the end of the cruise, one of two elliptical never worked and one of two recumbent bikes was not operating properly.



Dining: We didn't utilize the dining room but one night opting instead to eat at the Pinnacle Grill, on the Lido deck, in the Italian Specialty Restaurant and in the room. One of the advantages of a suite is being able to order anything being served in the main dining room.



Entertainment: I was not impressed with the entertainment I viewed but it should be noted I did not attend but two of the evening events.

Service: The service of the room stewards was wonderful. They were attentive, knew our names on day one and greeted us wherever they saw us around the ship. They were on top of anything we needed and had a positive, upbeat attitude. The same is true of the beverage servers and dealers and supervisors in the casino. Those staff members "rock"!!!



Shore Excursions: I went on only one ship shore excursion and that was to kayak in the Panama Canal. Although it was a rainy day, it was an incredible experience and one I am glad I took.



Value for the Money: The price paid was not bad for the accommodations due to the discounting received however if I had paid full price, I would have been upset.



Overall: Overall, it was a ship with a majority of older, not so active, adults. While younger, more energetic folks could be found they were few and far between. The positive of there were lounge chairs available on the decks anytime one was wanted. This is not a ship I plan to cruise on again and unless I see or hear some major positives in relation to this cruise line, I most definitely try another line my next trip.
beachpicasso’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Rates
Service
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Cabin Review

Neptune Deluxe Verandah Suite
Cabin SA 7072
Great location -- not too close and not too far from Neptune Lounge. Nice balcony with two lounge chairs and also two chairs and a table for outside dining. Quiet area as there did not appear to be much foot traffic in hallways.
Rotterdam Deck Inside Cabins, Balcony Cabins, Suite Cabins