QE Maiden Dissapointment: Queen Elizabeth Cruise Review by Calimarie
Overall Member Rating
QE Maiden Dissapointment
Destination: Canary Islands
Once on board the QE we quickly found out More our expectations were quite wrong. Our cabin steward had little if any training. For example, she did not know that beds required mattress pads or simply how to set up a bed. We requested a table for 8 and were assigned a table with just one other couple. Our table steward work alone and was responsible for at least 3 tables. His focus was only to get through the evening as fast as possible. He took orders early and served courses at different times. Often our table mates were finished their entire serving long before we our first course was served.
The deck crew for the most part had very little training. They could not perform simple functions such as turning on the swimming pool water current motor, or regulating the hot tub temperatures. They had no idea what the temperature settings were or fit of the hot tubs drainage covers.
Daily ship activity communications of were poor. The office personnel were not willing to resolve issues and most often tried to turn the issues around as if the passenger was at fault. Indicative of the way the QE operates, we still receive weekly Alastair Greener emails and can not stop getting them as there is no unsubscribe link.
Cunard lost a wonderful opportunity to develop a loyal customer base to the extent that we cancelled further bookings and have shifted to other cruise lined. Less
Cabin review: ED
Maiden cruise so we were the first to occupy. Typical Cunard accomodations. Lots of ship equipment noise began the last two days, sounded like a pump motor. QE was aware but never corrected our got back with any information.
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