I brought a group of 16 people for a short mini vacation with friends on the Ecplise. I was the group leader and handled the back office details for the group. I am not kidding when I say I spent at least 10 hours on the phone with the Groups department trying to resolve mistakes the back office made with payments, credit card refunds, incorrect documentation, etc. I could not believe all the problems - the response given by many representatives was sorry- We eliminated a department- and we were transferred all their mistakes.This was going on for months before our sailing November 17th. This was just a continuous headache. I kept an open mind upon boarding. I was really looking forward to our short vacation. Embarkation was easy - except everyone in our group who pre-registered online did not have their credit card information on file. A computer glitch I was told. The rooms were Aqua Class and were lovely. However, I do agree the storage situation and location of closet is poorly designed. I was only on a three day and there was barely enough room for our small amount of things. I can't imagine a 7 day with the amount of storage allocated. We went to Oceanview Cafe for lunch and ate outside. The food was well presented and delicious. I went to spa and booked hair appointments and a couples massage for trip. The salon staff was great and very welcoming. I then went to Blu to let them know we had a group of 16 for dinner that evening and wanted to give them a heads up regarding seating. They were great and very accomodating.
Then I went to Murano to also discuss my group reservation which I booked through Captains Club for Friday evening evening at 7:30 PM. I knew they would not be able to seat us all together and that was fine. I brought my email printout with my confirmation for my dining reservation. I was then completely shocked to find out from the Maitre'D that he had no record at all of our reservation and quite abruptly told me "Sorry I cannot accomodate you" The restaurant is sold out and their is nothing I can do about it." I said, but I have an email confirmation printout. He said he didn't care I was not in "his" system.He then told me to lodge my complaint with Captains Club. I then spent another hour in the Captains Club office waiting with others and finally explaining my situation. They took a copy of my printout confirmation and told me they would get back to me tomorrow- but they couldn't promise anything. I left shaking my head and completely frazzled. My group were all huge foodies and their Murano reservation was at the top of their list. Everyone was upset and amazed at the callous treatment I received from the Maitre'D. I wasted an entire afternoon on a short trip dealing with this when I would have rather been having fun with my friends. The trip did not start off well for me.
I went to the Salon for my hair appointment. I love the hair salon. The stylist I think his name was David from Tazmania was outstanding. He was completely charming and did amazing hair. I went to him every night before dinner. It was the best salon experience I have had on any cruise.