Our letter to Viking following the cruise was 2 full pages and was practically ignored. They offered us $500 each credit on a future cruise with them (which will never happen). I will reduce it here for you. My wife has been in the travel business for 30 years and this is the first negative review we have EVER written. Some problems were minor but altogether, this was just bad. By the way, the cruise started in Antwerp and ended in Basel - a nice itinerary.

They sent us information prior to the cruise for the wrong cruise. Rather than courier the correct info, they mailed it and we were already on our way to catch the cruise.

The food was of the lowest quality, not cooked well and there was little choice. Dining room service was fine as long as you didn't require anything extra or different, such as a second glass of water. The boat was understaffed to the point that staff would not meet your eyes fearing you might ask for something. There was no maitre d', leaving guests to line up prior to dining room opening and rushing for a choice table - like high school. Read more