I'm sure glad this wasn't my first cruise or I'd never go on another. Room service was horrendous; room steward whom I never met didn't know how to make up a bed, hardly vacuumed, poor, poor, poor or nonexistent service. We were told to call "00" if we needed anything and couldn't locate a steward. On the three occasions we needed something no one answered the phone. Spoke to other passengers with the same experience. Service in the main dining rooms was extremely slow. Food was never hot, and was mediocre at best. In the Garden Buffet, once again food was never hot, cold food was never cold. Several staff members in this area were rude. Public restrooms were not kept clean. I guess forced tipping does not give any one the incentive to work too hard, or be courteous.

On a positive note there was a wonderful waitress who worked in the Martini bar. Her name is Evelyn. She was just great.

Lastly, the smoke in the casino is unbearable. NCL either needs to designate a separate area for smoking or get better ventilation. Read more