Fair Cruise- Saved by Great Customer Service: Celebrity Summit Cruise Review by Artlovers
Overall Member Rating
Fair Cruise- Saved by Great Customer Service
Destination: Southern Caribbean
Embarkation: San Juan
Summit is definitely well kept for her years but needs to go in for refurbishing! It simply cannot compete with any of the newer Solstice Class Ships.
We had a Concierge Class Balcony and found, as others had mentioned, average size cabins, ample storage, old TV's, decor needing upgrades, and moldy pealing paint in showers. Our cabin attendants more than tried to make up for any shortfalls with better than ever housekeeping!
Meals in the MDR were sometimes cold, often tasteless and were nothing similar in quality to previous Celebrity cruises. We would like to see better quality meats, poultry and fish and less quantity. Not even the one night offer of Surf and Turf appeared on the menu and many complained of the taste and freshness of the fish. Pastries More appearance is great, but cheap ingredients make them generally better skipped. The exception would possibly be the daily Creme Brulee, Apple Pie. Table mates were great! Again, our waiters could not have been more pleasant, attentive and as helpful as possible!
Room service for breakfast was timely but cold and not much better in MDR. Waterfall Cafe Buffet was definitely the better option for breakfast with lots of variety, omelette bar and freshly made waffles. Again what's up with the up-charge for real orange juice?!
Poolside grill was always on the sunny and extremely hot side of the ship with very long lines. Pasta bar was wreaking from garlic and could be smelled at the elevator 3 floors below! Enough about the poor quality food!I
The evening shows were the best we have seen on any cruise. Music around the ship could have been better and more variety. What is so great about the art on the ship? I was not impressed as many other ships have much better.
Now that Park West Gallery auctions are gone (and replaced with a lackluster company) there wasn't much to look at anywhere on the ship. They should reconsider and hire them back on board.
Our favorite relaxation-ThalassoTherapy Pool is looking worn out too. Perhaps this is why they have not put them on the Solstice Class ships.
Shopping on board was pretty grim! Leftover merchandise from other ports were abundant, Need a cheap watch or $110.00 evening bag? Ports had raw beauty but you better do some type of shore excursion because there is nothing to write home about on or near any of the ports.
All in all, the lasting thoughts are that this was a "SO_SO cruise with the exception of the customer service.
Any minor issue was dealt with professionally and courteously and it actually appeared that all staff were superbly trained and got along well with their co-workers.
Select this ship if you like a bit smaller ship, want to see a pleasant hard working crew, do not care about the amenities on the newer better ships, and are not interested in a good quality dining experience. Less
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