We had an "ok" cruise and were determined to make it as nice as possible. On the positive side, we made it to all our ports, had great excursions, and met some wonderful people. We enjoyed eating in the dining room and it seemed like the only time we didn't have to stand in a line for something. We joked around with the waiter just to get him to smile and we felt he was always tired.
The negatives were the smoke filled halls and public areas, and although we would have loved to dance in the evenings, the only place to do so was the smoke filled casino in the walkway. My husband ended up having an asthma attack about the 3rd night of being there as it was just too much smoke everywhere and it finally built up enough to get him. To get from one end of the ship to the other you have to go through the smoking areas.
Many of the staff seemed burned out or stressed and were mainly polite, but just not very friendly. They did not seem to enjoy their job or be trying very hard. We did hear a group of staff complaining about the guests and making fun of some of them. One guest went over to them and told them that if they want to insult the guests they needed to make sure there were no guests present to hear them.
Our cabin was just great and we enjoyed the balcony. We were above one of the many karaoke places and we could hear the entertainment from our cabin very loudly so turned the TV on and up to muffle it. I will be more careful when choosing a cabin the next time I cruise and consider what is above and below much more.