(Review by SueBee0 and husband, ldome)

Have you ever savored the vision and taste of a delicacy, like a special dessert, only to take a bite and find out the cook accidentally used a rotten egg in the recipe? That is the memory I will always have of this, my 5th cruise on Celebrity. Oh yes, the cruise looked fantastic, nice renovated ship, wonderful itinerary, favorable discounted price, friendly staff, but the "rotten egg" taste of how the senior officers and executive management handled the cancellation of this cruise after only 28 hours borders on an exercise in "how not to win friends and negatively influence people".

After the notice of cancellation due to damaged rudders, I was able to contact my travel agent for help, and his initial reaction was that this event was 100% the responsibility of Celebrity, and he advised to sit tight until they offered their help. I soon learned that no help was coming. The senior officers of the ship disappeared and were not seen again, no updates, etc. and only the lower level staff, like dancers, and retail clerks were left to handle the irate passengers. Their mantra was "have patience" and everything will work out. But you could tell they were marching to the orders of the Miami headquarters executives and attorneys, to offload the guests at minimal cost. Then get the ship to Marseille as quickly as possible, so the rudders can be repaired and no more money will be lost by not having to cancel the next trans-Atlantic cruise scheduled to leave Barcelona to Miami on Oct. 25th. Read more