A Taster of confusion: Queen Mary 2 (QM2) Cruise Review by Rog

Queen Mary 2 (QM2) 2
Member Since 2002

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A Taster of confusion

Sail Date: November 2010
Destination: Europe - British Isles & Western
Embarkation: Southampton
Queen Mary 2.

A taster cruise of 2 nights 3 days, a taste of confusion.

We arrived at Southampton at Ocean Terminal at 12.30 am after a bit of heavy traffic getting to the cruise terminal, and if your thought that was bad, once you were directed into the terminal we saw not the Queen Mary but the Artemis in the dock. The Queen Mary 2 should have been in, we ask if we are at the right dock the answer was yes. So in we go up the escalator, no one took our cases, or even told us to put them down stairs.

At the that point we were given a green card with the letter L on it told to sit down, hardley a seat to be had, and wait for our ticket to be called, then we would be taken by coach to the Queen which was in the old QE2 terminal.

No one at this time said you could walk 15 minutes round the corner to the QE2 terminal, so we sat down to wait, no free drinks or explanations on what was happening.

After about an hour the very first tickets were More called, theses were red starting with A. there were only 2 coaches, to move I would say at least 1000 people, I am getting very upset, so we go up to the counter and see if we can exchange our ticket from green to red " No Chance".

We then luckily heard someone say could they walk round to QE2, my ears prick up, we ask too they said "yes,its about 15 minutes walk". we then found we could put our large cases down stairs, they would be taken to the ship.

With that we start out 15 minute's walk, arrive at the QE2 terminal, another queue still, it was moving, Not long now its nearly 2.30pm we arrive on board, no one to greet us or tell us where our cabin is, disgraceful, eventually we fined it on deck 11, have a quick freshen up down to fined some food we did in Kings Court, not what I was expecting but we had a small self service meal, again disappointing. But as least we were on board, some people were still waiting for the coaches till about 5pm, the life board drill was held up till 5.30, those poor people, we heard from some of them not at all happy with the waiting and delays, I don't think they will be sailing on the Queen Mary 2 again. I don't think we will either.

If only some one had said to us when we first arived, "just drive round to the QE2 terminal" as my partners brother, could have dropped us off there. Just a little thought from "Cunard Cruise" staff would have made every ones life so much easier, Is it just to much too ask. I know there was trouble with the weather, but its Cunard we are talking about, not a tin pot cruise company.

After then exploring the ship well part of it anyway it was time for our evening meal, in the Britannia Restaurant, the only highlight of our "Taster Cruise" our waitress was excellent, table 89, as was the service, the company on the table too, made both our dinners very enjoyable.

More than we could say for breakfast in the "Britannia Restaurat" no reserved tables, bad service long waits hard to get more coffee or toast.

Afternoon tea in the Queens Room extra tables had been put in. I was on one of those, we had to call waiters over for our tea, we had no sandwiches, then as a waiter passed ( which was not at all often) by we managed to get some cake off him, what a rush to many people, not enough waiters serving, you cant believe it could happen, not on the Queen Mary 2.

Everything else on the Cruise was passable not wonderful, no wounder they cut the "Taster Cruise" to half price. So I very much doubt we will Cruise again on a Queen. Less

Published 11/11/10
Helpful? Thank Rog

Cabin review: IA1107 Standard Inside

The cabin was very good, kept very clean, bed very comfortable air conditioning very good too, enough wardrobe space good shower & toilet

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