Save Your Money - DON'T DO IT!!!!: Norwegian Gem Cruise Review by Mandy Thomas

Norwegian Gem 1
Mandy Thomas

Overall Member Rating

Save Your Money - DON'T DO IT!!!!

Sail Date: September 2010
Destination: Eastern Caribbean
Embarkation: Venice
NCL 'appears' to offer good value against the other more luxurious lines but, once on board, they will extract every cent from you bringing it in line with the likes of Royal Caribbean, etc. So whilst paying top quality prices you get shoddy service, absolutely appalling food and zilch entertainment.

Our cabin was like the black hole of calcutta with constant sewerage/running water 24/7. There was one European socket hidden behind the ice bucket.

Free-style dining was a farce as there are not enough tables in the only two silver service restaurants (not including the self service)that are included in the price - every night, if you had forgotten to book first thing in the morning, you had to wait unless you wanted to eat at 6.30 or 9.30. Pagers were issued and you were sent to the bar to have a drink. Apart from one waiter we were lucky enough to get one evening, the service was truly diabolical. The staff had ceased to care about whether the guests were happy as More they had heard it all before. The food was absolutely dire - every cost that could be cut had been cut - this was bargain basement steerage fodder.

All the other restuarants applied exhorbitant charges, given the poor quality of the food. We resorted to Le French bistro twice in desperation but portion sizes were miniscule so we wound up doubling or even trebling the order (which you can do). Also, Coquille St Jacques turned up as some scallop stew - when we complained we were told it was the chef's interpretation! In our book it is either Coquille St Jacques or not. We also ate at the Mexican which was ok; really we should have been able to eat at the restaurants included in the price and there should have been moer but what with the overcrowding, poor service and dreadful food it was not an appetising thought.

Certain lagers ran out half way through the cruise with only beer being available by the end of it.

Interestingly whilst oranges were available free, a freshly squeezed orange juice at breakfast would set you back $3.75 - the lone juicing machine must be making a handsome return for NCL against its purchase price!

Entertainment - what entertainment? Unlike most lines who keep you entertained, the day seemed to consist of music blaring out at dangerously high decibels on the sun lounger decks. Night???

To add final insult to injury, the baggage handling mechanism squeezed one of our suitcases to an unrepairable wreck and they are denying any responsibility, just a continuance of the NCL customer care policy!

Steer well clear of this bargain basement line. Less

Published 11/10/10

Cabin review: IX Inside

Deck 11 - constant running water/sewerage 24/7

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Mandy Thomas
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