Poor Admin for Fantastic Ship: Oasis of the Seas Cruise Review by FinDerby

Oasis of the Seas 5

Overall Member Rating

Poor Admin for Fantastic Ship

Sail Date: October 2010
Destination: Eastern Caribbean
Embarkation: Fort Lauderdale (Port Everglades)
Having booked this cruise two years ago we watched the making of Oasis with anticipation. This ship did not disappoint, never felt crowded, ease of movement for a wheelchair user etc. However RCL fell down with their administration department and the flight arrangements. It took an hour to book in because no details had been passed to the airline about the disabilities or that a child was flying within our group so the five of us were seated separately initially. Before boarding the transatlantic flight this was changed and we had two lots of two seats and one on their own, although from Newark to Miami three had to sit separately. Arriving at Miami no adapted transport had been booked despite assurances that this would be taken care of. Again for the transfer from the hotel to ship and, at the end of the holiday, ship to airport. No departure flight details were issued because of change of departure airport and it took a week of chasing these up on board ship to eventually have some More information.

Oasis should look at introducing a two week menu - to be served the same for both weeks was not really satisfactory. Staff were always friendly and we received good service apart from guest relations who just wanted to 'fob' us off. Said they would get back to us with the queries we raised but never did. The entertainment staff need to look at policing the rear seats in the theatre and Studio B which are supposed to be for disabled and a carer. We were not able to see a show which we had prebooked because any guestwas allowed to sit there and no spaces had been left for wheelchair users.

All in all I am glad we went on this ship, it really was a fantastic experience and quite surreal to be sat in a park with birds and butterflies when in the middle of the sea and also to be riding a carousel while watching the sea at the back of the ship. I would not, however trust RCL to get the details right on another fly/cruise.

Because of lack of adapted transport for trips we did not go on any organised ones and just got off at the ports for a walk round. My daughter and family did however do one at every port and had a great time.

The computer notice boards were extremely helpful particularly with the ability to bring the operating buttons down to a wheelchair users height.

Must agree with another reviewer on here though that the confusion of the time change for Mexico could have been avoided. Even the staff did not know what was happening and several people were having to go to guest relations to find out what the ship's time actually was! Less

Published 11/09/10

Cabin review: B114299 Boardwalk View Stateroom with Balcony

My daughter's cabin was sufficient for sleeping in but not very roomy particularly when the extra bed was made up. The balcony was needed if any time was spent relaxing in the cabin. Our cabin was an adapted one and had everything we needed and room for the two wheelchairs (one manual and one powered) which were used during the trip. The only thing was that the door into the bathroom was not powered and the carer needed to be present to enable the wheelchair user to enter. All other bathrooms on the ship had push button entry doors - why not in the cabins? We overlooked the Boardwalk and my daughter overlooked Central Park - neither cabins were disturbed by noise. Soundproofing is excellent.

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