Celebrity Constellation Review
7-days western med from barcelona
Rating by category
Additional details
Check-in process: It was fast but staff was not really friendly. I have asked a general question and she said to go at the guests relations desk and turn her back to get rid of me. There was no one behind me waiting on the elite line for check-in. What a nice way to start a cruise. I have wait near (for at least 30 minutes) to see if she acts the same to other or it was just me. I finally realize that she did the same to another couple. I find it so rude for a big cruise line to serve customer (especially we are repeat cruisers and it was the first time it happens).
Guest relations desks on the day at embarkation: Staff was friendly but are not able to answer any of our questions about excursions, credit on board etc... All I got as an answer was ``your travel agent should advised you `` and I can't see it. Finally, on my room stateroom TV, all the details appears and it was clear. I should not asked the questions. I would expect that staff could be a better help but he seems not wanting to answer. That was my second contact after the check-in. From there, I am not feeling comfortable at all asking any questions since I find there is no use anyway. I would expect just a little service from Celebrity cruise line (this was a big disappointment and for all my party also: we booked in total 4 rooms all bacony ).
Stateroom staff: He was very friendly and helpful. He always had a smile. Therefore, we were 3 in our rooms but for the two first days, he only put 2 towels for us to shower. All these details attention, I would expect staff to have this information about guests... and he did not even notice until the 3rd day, I have to mention that we are 3 in the room and need more towels. Moreover, we always put a card in front of the room every morning to not disturb but our stateroom staff does not seem to understand not to bother us in the morning. He always knock when boat dock at around 08:00AM. We are on vacations and want to rest. This again, I have to tell staff on the third day (since I cannot handle beeing disturb at every morning) that if he is in a hurry in the morning, he can skip our room. He can come back at night only.
Cabin Review
Concierge Class 2
Cabin 9082 from oct 23 to oct 30. Not clean every day (some day, room is clean and other day, it is not). Our fruit basket is not fresh. The apple is pourish and the stateroom staff did not notice it. It has a bad smell and I have to throw on a garbage at my second day on board...I was afraid to eat those fruit with this incident since i was afraid to be sick after.
The balcony is big enough and had nice view on the first day at port. Service was not good and I had been bothered almost everymorning and when preparing to go for dinner at night (second seating). I feel like staff want to do the bed early and I always feel like in a rush and not on vacation. I have to let him know kindly and it was ok on the 2 last days... Customer should not do that, staff should know and have our info.
It was not the best experience we had on this cruise and we were very disappointed. My party had booked 4 rooms (3 balconies and on oceanview) and some of them have similar experience.