Celebrity Summit and Fall Color: Celebrity Summit Cruise Review by michellesmom
Overall Member Rating
Celebrity Summit and Fall Color
Destination: Canada & New England
Embarkation: Bayonne (Cape Liberty)
Internet cafe was a nightmare. After purchasing a package I was able to log in twice and then not able to log on to my wireless computer again. I asked staff for help. After trying various setting the Internet attendent said my computer was not compatible so it would not work. I asked for a refund of the package fee and was told sorry we don't do that. Visited guest relations and after much discussion was told I would get a refund for the unused minutes. When it didn't appear as a credit on the bill I again went through the entire process with guest services. 2 hours later I received a phone call from the Internet Cafe manager with an apology and was told it had been credited. I had to resort to my broadband card as I still had business to conduct and accrued a $1500 Verizon bill. On the last day of hte cruise I went back to the Internet Cafe hoping I could use that service since I didn't want to incur any more Verizon charges. I explained the entire issue to the young man and he responded-"didn't anyone enter the correct IP address in your computer for you?" He did that and the computer worked. It is upsetting that Celebrity advertises wireless Internet but doesn't have the staff that can resolve the issues.
After 10 years of Celebrity cruising we will be trying another cruise line for our next trip. Less
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