Not as good as expected.: Celebrity Infinity Cruise Review by grakl

Celebrity Infinity 4
Member Since 2009
39 Forum Posts

Overall Member Rating

Not as good as expected.

Sail Date: September 2010
Destination: Panama Canal & Central America
Embarkation: Seattle
We had booked with Celebrity again since we had such an outstanding experience last year on the Summit. The Infinity repositioned out of Seattle (our home port) so we took advantage of the 16 day Panama Canal trip. We booked a Concierge stateroom thinking we would enjoy a little extra room and the perks of the Concierge class cabin. The Infinity needs modernizing but was kept clean and sparkling in the public areas.

Because there was employee training, we found the service was not up to par nor was the food. Our dining room food was sub-par for a cruise ship. The beef was tough and hard to cut most times except for once the Filet Mignon. The fish wasn't hot but the lamb dishes were the better choice. Everyone complained about the lobster which was overdone and tough. Our waiter had such a thick accent it was difficult for our table of ten to understand him. He often put down the wrong order for one or some of us. The assistant was marvelous and always tip-top. He was More congenial and gracious. The disappointment in the over all food quality was felt by everyone else we spoke to. There were two brunches on this cruise which were fabulous - lots to choose from, ice carvings, food was actually hot since we served ourselves from the buffet. All in all, the food in the Oceanview buffet was much better even though it didn't have the "gourmet" choices. We did eat in the Oceanview fine dining room and found it to be as dull as the dining room.

Our cabin was in a great location near the glass elevators so we could always find it when we got turned around! But the cabin was not kept clean i.e. the desk always had beverage rings, there were three-day old peanuts dropped on the floor, the room was not straightened up the way we are used to. The bathroom was kept spotless which was an important thing. But otherwise, the old drinking glasses and peanuts or crumbs on the floor that stayed there for a couple days was inexcusable.

The programs on the ship were great including our Captain's Club "meet the captain" cocktail party and our Cruise Critic member get-togethers were great. We also appreciated the cold face towels and drinks when we returned all hot and dragging after a day journey out in the steamy climate! The tours were organized and good for the two we went on but this time we used private tour guides which was fantastic! Most times they were cheaper, too. Not crowded!

The destinations were great. After Acapulco, Huatulco which is charming and pristine. We loved Cartagena and would like to return. Puntaarenas Costa Rica is a abysmal port - I've been to Costa Rica before and saw the more beautiful parts of the country, thank goodness. The Panama Canal was absolutely fascinating!

All in all, I would give Celebrity Infinity demerits for the dining room food, which was a big disappointment. ( We sent back more beef than we ever had in our lives. And we are not very picky eaters! ) We will sail with Celebrity again in hopes it will be what we expected.

There were lots of places for us to sit and read and peer out on the flying fish, dolphins and sea birds. Less

Published 10/19/10
Helpful? Thank grakl

Cabin review: C28109 Concierge Class 2

8109 - Concierge Class. Great location near glass elevators. Not too close to the stairs.

Read All Concierge Class 2 (C2) Reviews >>

Port and Shore Excursions

Acapulco was an easy on, easy off port. Our tour guide was waiting for us outside the gates. We enjoyed the beautiful city and the scenic views of Las Brisas, the cliff divers were fabulous and shouldn't be missed.

Read 204 Acapulco Reviews

Cabo is a tendered port and the tenders are always jam packed! The port is crowded with vendors walking with visitors trying to sell their souvenirs. We are appalled to find a lion cub in a touist tent right there by the water with people having their pictures taken with it. I talked to the people inside the tent telling them this was not a good thing since the cub was imprinting with humans not to mention the bacteria on their hands. Cabo is fun to visit once or twice.

We loved Cartagena! The ship was easy to get on and off although it docked a long way from the city center. Once in town, we went to the fort San Felipe which was historic and had great views of the bays and city. We had the city tour and then a scenic boat tour which really showed us the beautiful area of Old town as well as the new area with their high rises. We would have liked to have spent more time in Old Town walking.

We disembarked the ship on Gatun Lake for our tour of the lake and Gatun Locks. We saw sloths in the trees as well as howler monkeys and sea birds. We recommend doing this because, once in Colon, there is only two hours to look around. Other tours are offered and you cannot do a private tour from the ship.

Upon arriving at the end of our cruise in Ft. Lauderdale, the disembarkation was handled smoothly and organized. Of course there were lots of people to leave and long lines waiting customs. We felt it went well and flowed nicely.

San Diego is an easy port, docking right downtown. We didn't hire a tour since I had lived in SD.

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Member Since 2009
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