Luxurious Disaster: Seabourn Legend Cruise Review by cruiselover01

Seabourn Legend 3
Member Since 2010

Overall Member Rating

Luxurious Disaster

Sail Date: August 2010
Destination: Europe - Western Mediterranean
Embarkation: Barcelona
I was aware that Legend was not the newest ship so I did not have issues with how she looked although major "face lift" is needed. Be prepared for stains of your sofa and carpet. However, what I was totally surprised with was a level of service on so-called "six-star" cruise line. My list is quite long but I simply give you a few facts so you can make your own opinion. 1. You know that there is a problem with food presentation and taste on a ship when after a cruise you get on a plane and surprisingly, food served on a plane looks better and tastes better 2. Wine on a plane was also much better than on a ship; please take into account and I paid over $2,000 per night for my suite. I think that for $2,000 per night I had a right to expect decent wine and nicely presented food 3. I am positive that you can recall desert and cheese carts being pulled over to your table with mouth watering and beautifully presented pieces of "sweet art". Don't hold your breath; there is no desert and More cheese cart on the Legend. Food is boring and plane, overcooked or undercooked. Food presentation? Does not simply exist there. 4. Once we set at a table (6 of us) before 8 PM and the main course was served at 10 PM (two hour waiting time) and then when I asked to change my main course (fish was simply uneatable) I was told that kitchen was closed 5. Drinks and wine at the sky bar are served (never seen that before) in plastic glasses; as I mentioned, for $2,000 a night I refuse to drink or eat from plastic 6. Lunches at the veranda restaurant were on the verge of madness; chaos, noise, running waiters, at your local McDonald's is quieter and more relaxing 7. And at 2 PM at the veranda restaurant we were reminded that there was no service after two and just in case "do you want anything else?" 8. In the main dining room, every single night at least once dishes or glasses landed on the floor, the waiters were constantly in a hurry (but let's not talk about work management) 9. In the main dining room, requests for reservation for four people was always declined (I was informed that this is a ship policy: minimum 6 people); I am sorry but I cannot recall any 5-star restaurant declining reservation for two 10. Insufficient wait personnel in the main bar, getting a drink was quite a challenge 11. In my suite bad sheets were not changed even ones within 7 days 12. For seven days the toilet in my bathroom had a black ring on water level (mineral deposit from water?) which indicated that the toilet was not cleaned even ones 13. My friend who stayed in the second owner's suite actually cleaned her bathroom herself every day 14. Not even once an ice bucket was filled 15. Room service simply brings the order on a tray and dumps that tray on a table; I am sorry but I taught them how to set up a table in a suite 16. On the hallways piles of dirty towels, cleaning supplies until early afternoon every day 17. I made a reservation for a wine tasting and was never informed that it was cancelled (supposedly they couldn't find me on a ship which has only 200 passengers); no message on the phone or a card on my door 18. I wanted to book a tour over the phone from my suite; my request was declined "Sir, I need a paper, please come to the reception and give me the paper" 19. I tried gently to explain a concept of 6-star service to the hotel manager, I was abruptly stopped and told that "your expectations are too high"

Overall, if you wish to pay for 6-star experience and receive 3-star service, by all means I recommend Seabourn. However, if you wish to spend $2,000 a night I can recommend a number of places where you money will be gladly taken and you can stay in a very nice and clean room (bathroom included) and you can taste amazing food perfectly presented and be supplemented with a very good bottle of wine and you will most likely save some money. Bon voyage! Less

Published 10/06/10
1 Helpful Vote

Cabin review: OW4

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