It has taken me some time before deciding to write this review because I wanted to think long and hard about my experience and try and be as fair as possible.

We booked a Grand Suite on Legend of the Seas some 10 months in advance and were so looking forward to it. Our previous cruises had been Balcony and AD suite classes on NCL/Starcruises ships with the service in the suites being exceptional so we were really looking forward to 6 nights of being pampered. We made the discussion not to join the ship early and had lunch in Hong Kong and wandered down to the ship after 3pm.

Having been to Hong Kong on numerous occasions we knew where Ocean Terminal was and had no problem locating it and were met at the front door by staff who tagged and took our baggage to the ship. We got to check in and there would have been 100 people waiting to get served and the same amount waiting to go through customs. We were asked for our set sail documents and directed to a counter where we picked up our sea passes. We were then directed to the rear of the customs line and had approximately a 30 minute wait to get on the ship. This was very different to Star Cruises when cruising in a suite, who sat us down with a drink and did all the running around for us, and we had our own private desk for customs. After customs we walked onboard the ship and were directed to the Atrium and that was it. No further staff, no welcome drink, no directions, no nothing. We decided to search out our cabin and found it easily having study deck plans long before getting onboard, our baggage had not arrived so we decided to walk around the ship. To cut a long story short we found the standard cruise ship amenities with most people eating and drinking and swimming in the pool. Read more