Service was excellent, all employees were American and friendly and spoke English, the food was delicious! The cruise is geared to adults not children, no formal wear necessary! The choice of excursions were varied and interesting with knowledgeable tour guides. There were no "surprise expenses" price quoted is what you pay, no tipping, open bar with large variety of liquor to choose from. We had an additional night in Boston staying at The Four Seasons prior to embarkation, this was a treat! Our cabin was roomy and clean but next time will spend more and get a balcony cabin. Embarkation and disembarkation were smooth too! The only negative aspect was laundry, 2 washers and dryers were simply not enough for that length of a cruise. We highly recommend this company, so much so that we're going on another cruise with them next year to The San Juan Islands and Canada!