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Resilient Lady Review

5.0 / 5.0
360 reviews

Beyond disappointing!

Review for the South Pacific Cruise on Resilient Lady
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notme2012
10+ Cruises • Age 60s

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Sail Date: Mar 2024
Traveled with children

1-Our embarkation was a massive mess!!! No one at the port knew the procedures. That afternoon’s weather was overcast until about 2pm, then it started to rain heavily. The lines were huge, and mostly outside. We had the “Touch of Romance” package which allowed priority boarding. But it still took 2 hours to board the ship. There were hundreds of old people waiting in the rain, with no umbrellas or coverage of any kind! The actual terminal was almost empty, because the port people kept almost everyone outside the building. Just pitiful behavior from the port authority and NO empathy from the Virgin Voyages crew. Now in Miami, Virgin has their own cruise terminal and controls the boarding situation. But, elsewhere in the world, beware that VV boarding can be a circus!

2-This was my 56th cruise. I have sailed all the major lines, multiple times. I was a travel agent for 30 years. I specialized in cruise groups and owned a cruise-only agency. Never have I encountered a cruise that was so disorganized. The evening programming is poorly scheduled. Nothing is coordinated so one can dine at a reasonable hour, and then view the evening’s main shows. The Red Room and the Manor are too small for a ship of this capacity! Our cruise had 2550 pax, 91% full. One had to wait in lines, for at least an hour, every night, just to get into the venue. Then the audience stands for another hour, during the show. Scarlet Night was very windy, so nothing was done on the exterior decks. We could not get into any of the shows on Scarlet Night. The huge buildup for Scarlet Night was for a big nothing-burger evening! There were some shows we did enjoy. Persephone, Lola’s Library, Another Rose, and The Diva shows. But Scarlet Night was big letdown!

3-The dining experience was the worst of any cruise line, that I have ever sailed. We had reservations almost every evening done prior to boarding, but there was no changing anything as there were no empty reservation slots. We met at least a dozen people who never ate in a restaurant, because they could not get a reservation. We later found out that VV plans on 600-800 passengers eating dinner in the Galley! Food was better in the beginning of the cruise and went down in quality, the whole week. Hot dishes would arrive at tableside at room temps, so many times I lost count. Some things were not cooked right, so they were frozen in the center. We had a few memorable meals, but only 1 in 5, were a "decent" meal. We walked out of The Wake, after being served 2 plates of raw fish being sold as red snapper breaded with crab. It was cold haddock or cod, and smelled really bad. I eat sushi and I know my fishes. Did the staff try to help, yes, but in reality, they did nothing! There is nothing "gourmet" in dining on Virgin! Even Test Kitchen was a let-down! If you like Olive Garden or Longhorn Steak House, you'll love VV dining. Nah, strike that! Virgin Voyage food makes those 2 chains look gourmet. Yeah, it was that bad! Even worse than MSC! The restaurant menus are set up for 5-day cruises. Razzle Dazzle and Test Kitchen have an A and B menus. All the others keep the same menu for 12 nights. The thing about not charging for a la carte restaurants, is nice, but the food had better be good. We have eaten in the extra charge restaurants on other cruise lines, and the food is usually very high quality. The food on Virgin Voyages is mediocre, at best. We ate at many restaurants early, 6-630pm time slot, mostly because we could not get reservations for anything close to 7pm. We did eat at Extra Virgin, standby twice at 545pm, sitting at the bar. We ate at Extra Virgin, 3 times in all, as it had the best food. But it got worse each meal. Our meal the last night on the cruise, every hot dish was room temperature. The food was coagulated yuck! Each time in Extra Virgin, that restaurant was completely empty for almost the whole time we dined. As we were leaving, most diners showed up at 730pm. It’s a disgrace to not allow passengers to eat while the restaurant was empty! Yet the hostess explained that the restaurant was fully booked for that evening! Dining on Virgin with reservations is a stupid sysytem that does't work! Unless just eating in the buffet is what you do on a cruise.

Cabin Review

Port Reviews

Auckland

Auckland is a very crowded city. One has to get out of the CBD, to see the beauty of NZ.

Hobart

There is so much to do in Hobart, Tasmania. Great natural beauty.

Timaru

This port is just a gateway to see things in the Mt. Cook area. But Mt Cook is at least 2 hours away.

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