Norwegian Jade Review

NCL has hit rock bottom with cuts and low quality

Review for the Western Caribbean Cruise on Norwegian Jade
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CruiserX4
6-10 Cruises • Age 80s

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Sail Date: May 2024
Traveled with children

I usually do not review but others should know how down hill NCL has gone. The food, unless you pay for the specialty meals, is beyond horrible. They have changed out everything including having no hamburger pickles for your hamburger. The food overall is below poor and anywhere NCL can cut, they have. We paid for a suite, we had a suite prior to covid. This suite services and those a few years back were night and day. No more welcome flowers, no one to treat you like you just paid thousands for a room smaller than a bathroom. The only good about the room, it was bigger than your basic room so you could breath. The service was subpar overall except the specialty restaurants and suite meal service. We tried to use the buffet one day, the salad is horrible, you have about 3 or 4 things you can put on, and a few bottles of kraft dressing and that is it. The meats are now procesed lunch meat, and the desserts are the worst every, with some weird texture to them, no taste. Do not look for cookies, and the ice cream is so far away, you will seldom find it. NCL had to spend a lot of time figuring out how to get you on a cruise then make sure you do not eat or use anything too much, they make it so bad you do not want to use it. The pools are too crowede and the towel hogs put towels down by 7 am and you are out of luck. No one stops this. The staff, most are obviously unhappy. The only staff that did not act like they were forced into labor were in the speciality resturants. The Jade is old, but still ok as a small boat. There is no animal towels and you are lucky if you get any replacement towels unless you ask. The refills on anything were a challenge. We have been on NCL for 11 year and this is our last. We pay good money to have an excellent cruise. This was worse than a Kmart red light special going out of business cruise line. As I said, they had to sit town and think how to cut and scam the customer into thinking all is great. FYI bring your own soap,shampoo and the rest. They now have the pump stuff and it smells like China gave them a good deal on the worst stuff you could find. overall the worst cruise and as I said, our last with NCL. We could not wait to get home and to some quality food/experiences. If you expect to see good entertainment you will not find it. Entertain yourself with all you can drink and you wll be too drunk to care. With my raitings below, the high end are for the specialty and suite and we paid a good penny for those. If we had to eat in the basic locations it would be very poor.

Cabin Review

Port Reviews

Cozumel

nothing there but some shopping and the basic tourist stuff. They go here so much if you have cruised with them you have seen it before.

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