Seabourn Encore Review

5.0 / 5.0
141 reviews

Great Customer Service-Mostly

Review for Asia Cruise on Seabourn Encore
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notjaded
First Time Cruiser • Age 70s

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Sail Date: Mar 2024

Great Customer Service experience on this cruise. The Square's customer service agents, destination staff, and their supervisors were all top-notch. The personalized attention we received will keep us coming back to Seabourn.

Dining was hit and miss. We had some inedible and salty food at Earth and Ocean, where we usually like to dine. We had terrific Indian food that was specially prepared for us by the Indian culinary staff. Just great food. TK has never been our favorite, and failed to change our impression. The sushi restaurant was pretty good.

We got off to a rough start with our room attendants, who either did not care to do their jobs, or where so overwhelmed with other responsibilities. We gave them an initial pass and then some feedback, but it did not improve until we asked to speak to management.

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