Riviera Review

Oceania will not be our future pick

Review for Asia Cruise on Riviera
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sarika
First Time Cruiser • Age 70s

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Sail Date: Apr 2024

We chose this, our first Oceania cruise, because we wanted the itinerary, the smaller ship, and the advertised educational talks. The advertised 'best food on the ocean' was a perk, but was not necessary for us. This is what happened:

Oceania didn’t provide nearly enough excursions. A whole busload of us, through our Roll Call, finally booked excursions with the only company we could get 3 months before sailing. We had to pay full nonrefundable fees to a company we’d never heard of for 7 of 10 ports. We’ve never had this issue before on “lesser” cruise lines or river boat lines. Oceania should have made us aware of the problem early, in fact, before we paid in full and booked our airfare. All they said when we brought up the issue was that their excursions opened 365 days before sailing. Excuse me, but we only booked our cruise 8 months before sailing. Had we known there might be a problem we wouldn’t have booked with them at all. Oceania’s don’t-care-in-the-least attitude is a huge problem. They could have been transparent and told us what was going on.

I wrote to several senior officials during the 3 final months before our cruise and finally got a response from Mauricio Sotomayor, the Supervisor of Guest Services. He wrote that, “we are only the cruise line and provide excursions as a convenience.” Sorry, but most people don’t pay big money and travel halfway around the world just to sail around on a ship.

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