Scenic Eclipse II Review

5.0 / 5.0
21 reviews

Renovation Work/areas closed spoiling our holiday

Review for the South Pacific Cruise on Scenic Eclipse II
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First Time Cruiser • Age 70s

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Sail Date: Mar 2024

What a beautiful ship, with top class chefs & customer service second to none. The choice and quality of food in the different restaurants was amazing. Our cabin was very comfortable and clean. However what ruined our holiday was renovation works on the decks for 11/19 of our holiday days. Outside areas were closed, there was distracting noise, workmen moving around the boat, dust and dirt, etc. We wasted hours trying & failing, to find somewhere to sit outside with friends & complaining to management. When deck 10 was finally opened my daughter suffered a metal splinter in her foot necessitating more of our holiday time wasted: reception, the medical facility & a further meeting. For the remainder of our holiday we were ostracized by management. Who would believe that a yacht, under a year old, would need such renovations? This was misrepresentation as marketed facilities were not available. Handled poorly by management

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