Noordam Review

This is not the HAL that we remember!!

Review for Australia & New Zealand Cruise on Noordam
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sunshiners
6-10 Cruises • Age 60s

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Sail Date: Jan 2024
Cabin: Deluxe Verandah Suite

We were very excited to once again travel on HAL. It had been a few years so were really looking forward to stopping off a several ports in NZ as well as Hobart and Melbourne. Boarding in Auckland was a breeze, everything was well planned and executed by port staff. It was all downhill from there. The weather was on most days terrible but that is what can happen in summer in NZ so we were fully expecting that. The Noordam is an older ship and has been well maintained however it is still in need of an overhaul. It is very dated and needs to be modernised as the interior decor is really quite depressing. Our No.1 complaint was the disgusting food and service (except for our cabin stewards and the Neptune Concierge).

The Lido was always dark and gloomy with people actually pushing you out of the way to get to the counter...never encountered this behaviour on a cruise before. The food was repetitive and boring. Most of the servers appeared to be very inexperienced and not very pleasant.....probably a result of no job satisfaction. We found the staff that cleared the tables etc much more efficient and friendly.

We didn't have much of an opportunity to really experience the MDR as we both came down with some sort of virus a few days into the cruise which saw us spend most of the time in our suite and either getting room service or quickly going to the Lido to grab something.

Cabin Review

Deluxe Verandah Suite

Great sized cabin and balcony. I don't understand why the TV is above the sofa. You either have to sit in the uncomfortable chairs or lie on the bed to view.

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