Carnival Dream Review

Carnival Dream Review

Review for the Western Caribbean Cruise on Carnival Dream
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ChristmasLegend12
10+ Cruises • Age 60s

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Additional details

Sail Date: Feb 2024
Cabin: Balcony

Carnival is obviously struggling to pay off its debt from the pandemic. I have never been on a cruise where there was so much disorganization, poor customer service, weary employees, ineffective systems, and general apathy.

The Carnival Hub app is not very good. It does not show OBC at the onset of a cruise. It does not automatically transfer casino credits to your account. It does not accurately show wait times for restaurants (they went from 260 minute delays to 140 minute delays to 40 minute delays). It keeps disconnecting when you are on the ship wifi. It is not very customer friendly.

All the staff appear to be over worked and under appreciated. They have a weary look every time there is an issue. The app puts the staff under strain because it is not very helpful which results in the need for the staff to intervene (even for basic requests). The cruise director was almost always unintelligible during announcements. The “Fun Staff” are also difficult to understand. The pickleball tournaments were a mess (the temporary partial lines were blown around), and no real involvement by the staff. The trivia competitions were won by people using their internet connections for the answers (which did not bother the staff). Everything seemed contrived and tired.

Cabin Review

Balcony

Spacious but dated decor.

Port Reviews

Half Moon Cay

Got very crowded very quickly. Lunch was a miss.

2 Helpful Votes
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