Viking Ingvar Review

-- / 5.0
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103 reviews

Viking Cruises-What we have here is a failure to communicate

Review for the Baltic Sea Cruise on Viking Ingvar
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First Time Cruiser • Age 70s

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Sail Date: Jun 2010
Cabin: Veranda Stateroom

The purpose of this review is to explain why, after our recent cruise in Russia, my husband and I will avoid Viking River Cruises in the future, and why we will advise others to avoid Viking, too.

We are experienced travelers, and we understand that no trip is going to happen exactly as planned. We do, however, expect that as conditions change we will be kept informed. The number of variations between what was sold and what was delivered, coupled with the failure to keep us informed of significant changes in the itinerary (detailed below), were significant enough that the term "bait and switch" kept coming to mind. A certain amount of trust between the travel vendor and the traveler is necessary for a good travel experience. After this Russian cruise, we do not believe we can trust Viking River Cruises. In addition, in spite of three attempts to contact Viking about these issues (twice via e-mail and once by letter), no one at Viking has responded. This leaves me feeling that, once they have your money, they lose interest in you.

First: The condition of the ship was not as described in Viking brochures. When I made the booking with Viking in November 2009, I was advised by the Viking agent that the Pakhomov was an "excellent choice because it has just been renovated," something which figured heavily in my decision to book this cruise. In fact, per Stephan Busch, Hotel Manager, the Pakhomov had been scheduled for renovation in late 2009, but this renovation was not done. Mr. Busch told me on June 13, 2010, that he and others had made Viking Cruise Lines aware of the discrepancies between the ship as it was and the ship as it was described in Viking literature, but that "nothing had been done." In my view, therefore, we were sold something that did not exist.

Cabin Review

Veranda Stateroom

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