Silver Spirit Review

Very disappointing

Review for Africa Cruise on Silver Spirit
User Avatar
saramy
10+ Cruises • Age 70s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Service

Additional details

Sail Date: Feb 2024
Cabin: Vista Suite

We booked this back-to-back (31 day) cruise over a year ago. The itinerary took us to ports we’d never been before - Madagascar, Mauritius, Qatar, Abu Dhabi, Dubai - and we’d had such a wonderful experience on the Moon a year ago that we were looking forward to a repeat, which of course did not happen. This was our 63rd cruise, but only our 3rd - and most likely our last - on Silversea. Our problems started 3 days before boarding the ship in CapeTown, when we received an email from our travel agent notifying us that our 2nd leg was cancelled due to the unrest in the Red Sea. The ship was turning around in Mahe, and all guests would be disembarked there. We would be refunded the cost of the second cruise, given $650.00 each to cover whatever air penalty we were faced with, and Silversea staff would assist us with air arrangements once we’d boarded. Ha! Since we had a port-to-port booking we’d made our air arrangements almost a year ago, at a very favourable rate, which of course was not available on short notice. And with 500 passengers disembarking in Mahe, all needing air home, there was very limited options and very few seats available. When I asked if Silversea would get us at least to Dubai, the response was “Madam, we’ve been told that Silversea is under no obligation to get you to Dubai”. So, $16,000.00 - and a flurry of emails to our travel agent - later, we have seats. The day we boarded in Cape Town we found that we were registered under different names! My husbands first and last names were correct, my first name was correct, but they’d assigned me the last name of MacLeod! Who the heck is that?! My name was wrong on every single piece of paper, document, itinerary, or whatever that came our way throughout the cruise and no amount of begging at reception got it corrected.

Our cabin is lovely, with lots of storage, and a wonderful room attendant and butler, but the bed was as hard as a rock, and the pillows were hard and flat. The service in the dining room was erratic - some nights we had the waiter asking to take our order before we’d had water or wine poured, and other nights we had to ask to have the unused glasses removed for more room on the table. Service in LeTerrazza was also spotty. Many times we’d sit for long periods before anyone asked if we wanted water! And the food quality was certainly not 5 star! If you didn’t order the daily special on page 1 in Atlantide you were faced with the exact same menu options every single day. Breakfast and lunch time in Le Terrazza was pretty much the same - tired, dried out, and boring. However, the alternate dining options - Indochine, Seishin, The Grill, Spaccanapoli, and Italian in LeTerrazza were wonderful! The entertainment was great - from the singers, dancers, production shows, guest entertainers, to the enrichment lecturers - we enjoyed every minute. On other lines, the officers are very much in evidence - walking about and interacting with guests - but not on the Spirit. There isn’t even a picture board to identify the officers of the ship. We found the ship to be somewhat loud. It moaned and groaned and creaked nonstop - sometimes loud enough to keep us awake. Could that be as a result of it being cut in half to add more space? All in all this cruise will not be remembered as a favorite.

Cabin Review

Vista Suite

15 Helpful Votes
previous reviewnext review

Find a Silver Spirit Cruise from $4,000

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.