Enchanted Princess Review

4.5 / 5.0
155 reviews

Disappointed

Review for the Southern Caribbean Cruise on Enchanted Princess
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jangalang804
2-5 Cruises • Age 70s

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Sail Date: Feb 2024

This was my first and most likely last Princess cruise. They did not honor the items in Princess Plus package I purchased when booking the cruise through a travel agent a year ago. Guest service staff response was “that was the old package”. How was I supposed to know it changed? Guess they never heard of “grandfathering”!

The room steward was wonderful as was the Amalfi dining room staff. My experience with a hair stylist in the Lotus Spa was exceptional.

Embarkation was a 2 plus hour delay due to security reasons, the first port was cancelled due to rough seas, the third port was cancelled for some reason even though we were at the dock for a brief period. The internet was spotty, the tv had to be rebooted by guest services quite often. Thankfully it lasted through Super Bowl!

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