Norwegian Jade Review

4.0 / 5.0
2,048 reviews

Huge drop in quality at NCL

Review for the Western Caribbean Cruise on Norwegian Jade
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JT222
10+ Cruises • Age 40s

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Sail Date: Feb 2024
Cabin: Mid-Ship Inside

Well as a huge fan of the Jade and loyal NCL cruiser I can not argue with a lot of the recent negative reviews. My travel group came with an open mind but we feel very let down by NCL. They have obviously cut back on many things however, there short sighted savings will actually cost them more as loyal customers go elsewhere. The buffet has very little choice with the same dishes repeated many times. I will say however that the main dining room still has a high quality of food and plenty of attentive staff. This can not be said for other areas onboard. One area in need of huge improvement is the bar service and staff allocated. You seem to wait in line to be served everywhere you go with very few bar staff run off their feet and obviously stressed out. Maybe this is due to the increased uptake of drinks packages as everybody seems to have one on this cruise. Some bars cope better than others. Some form a line right to left for serving. Others it’s just a free for all where many inconsiderate people just dive in and shout louder than others to jump the line! Some staff are still absolutely fabulous but others just don’t want to be there and it is like you are invisible to them. With regards to customer service, my elderly mother (recovering from recent illness and surgery) was in a room where the toilet flush kept breaking down. You do not pay huge amounts of money for a vacation to then have to get dressed to find a public restroom at 0230 in the morning because the one in your cabin does not work. This was not a one off either, this happened the first four nights! Eventually my mother was at breaking point and went to guest service saying she wanted to get off the ship and leave the cruise as this was all too upsetting for her ( those of you with gall bladder removal will understand the need for a flushing toilet) Guest services said she did not have to leave and they would move her room and would leave a voicemail in her cabin to notify. On returning from an excursion there was no voicemail or message on door etc so back to guest services we go! Now we are told there are no rooms available. Well my mother now in tears again was distraught so we asked for the ship to delay leaving port so we could pack our things and get off! All of a sudden they found a room for her to move to! What a disgusting way to treat an elderly lady that through no fault of her own just wanted to have a cabin with a working toilet. Since the move she has enjoyed her vacation so much more. Not that NCL care about that, at NO point has anybody contacted her to see if things are now ok. No apology, no offer of a meal for all she went through etc. Sometimes in life it’s the tiny thoughts that make a difference and obviously Norwegian just don’t have any regard for their customers anymore. One final note. I don’t know if the cruise lines pay different rates at ports for where they dock etc but I have never been on a cruise where we alway dock so far out from where all the port facilities are. Very long walks in the hot sun with no transport put on so difficult for those with walking issues. They score their excursions on how physical they are on the body etc, maybe they should start doing this for their ports of call if they are paying the cheapest rates for docks miles away. So despite sticking with NCL throughout the pandemic, we still cruised and went through all the stress of tests and masks etc they are now saving on costs with both staff numbers and onboard quality in many areas including things that cost no money like, how are you? So for us, we shall be leaving with a very dissatisfied taste in our mouths and will take our money back to Royal Caribbean( who will probably end up buying out NCL in the long run) as the drop in standards will lead to a drop in loyal customers who leave when they no longer feel valued and witness the drop themselves.

Cabin Review

Mid-Ship Inside

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