We have sailed on multiple high end cruise lines including the old Crystal, Regent and the former Silversea. We are in the owner’s suite, which is the top of the line. The room is the high point; only negatives are high step ups to the bathrooms and a shower door installed upside down so you have to bend down to the floor to open it from the inside.
Butler is well meaning and tries hard but not the level of butler professionalism to which we are accustomed.
The food ranges from inedible to poor. That is the biggest disappointment. La Dame, pay to eat, touted as the best, is really a huge disappointment. Dessert was the only good course. Also, they charge a lot of money for TINY pours of their premium wine ( literally 3 sips).