MSC Seashore Review

Excellent cruise but one bad experience!

Review for the Bahamas Cruise on MSC Seashore
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RZN
First Time Cruiser • Age 50s

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Sail Date: Feb 2024

We cruised the MSC Seashore to the Bahamas from Port Canaveral on February 1st through February 4th 2024. When we first booked, our booking included the drinks and the Wi-Fi package. Our first email from MSC confirmed that. However, we got another email that had the package removed even though we did not remove it. We wrote numerous emails to MSC. We spoke to various agents. This was never resolved. It was frustrating to not get responses from them. The day of embarkation, we went to guest services. The agent we got to was very nice but she had to check with her boss. We produced the email print out with the package and explained our frustration. The gentleman was very rude, unpleasant, not sympathetic and made us feel like we were stealing from MSC even though we had the print out and explained everything to him. He told us it will take 2 days for the land office staff to get back to him. We were on night 1 of a 3 night cruise!!!!!! 2 days?? We asked if we could get a day worth of drinks while we waited for results. He flat-out said NO!!!! I worked for Cunard Cruise Lines for 5 years in their NYC office in the late eighties/early nineties. I know bad customer service when I see it. I was very upset! He said he would get back to us before midnight to let us know if he heard from the main office - he never did. No note on our door, no phone call. Cabin A – Our friends bought the drink and wifi package. Cabin B – We stayed without Wifi and spent money on drinks. The night before Ocean Cay – Cabin B - Got a note on our door to see guest services. Apparently they sorted it and we were correct – we had the Wifi and drink package. The day we got to Ocean Cay – we went to guest services and the lady was extremely nice and sorted it for us. We got refunded for the drinks we purchased but we still remained without Wifi for 2 days! We got our wifi package but were only able to use it that day. Cabin A – Never got the note. This was never sorted or refunded back for the Wifi or drink package they purchased.

Except for the one person at guest services , the rest of the crew were amazing and we had an excellent experience. We had a lot of fun on the ship and made memories to last a lifetime. The cruise director is AMAZING!!!!

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