Celebrity Constellation Review

4.5 / 5.0
1,831 reviews

Needs improvement

Review for the Southern Caribbean Cruise on Celebrity Constellation
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bdodan
First Time Cruiser • Age 50s

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Sail Date: Jan 2024

This was our first cruise with Celebrity, having cruised in the past with RC, NCL, and Princess. Our booking was messed up through the travel agent and we wound up booked in an Aqua Class cabin. The cabin itself was tired, worn, and needed maintenance. The mattresses had permanent dips and I flipped those over so we didn't have to sleep in as deep of a hole. Curtains were hanging off the rod, toilet seat broken, and a broken bar in the shower. Sofa was stained and bed skirt was filthy. My husband did complain right away to get services, and they fixed the shower bar and toilet seat, attempted to attach the curtains and washed the bed skirt. At first the guest relations staff told him that the ship was to undergo dry dock in a couple of months and that was their excuse, but my husband said we paid full price for a full experience. There was no info about the ship going in for refurb and they didn't charge any less. She transferred him to her supervisor, and that person agreed to repair things, and did follow up on the repairs, did we need anything etc. They sent flowers and champagne to the room as an apology. We also had issues at first with the food in Blu coming out cold and overcooked. At that point we decided to eat in the buffet from thereafter but they encouraged us to give it another try. We did, and it did improve over the next few days but the last couple of days we had the same problem and the final morning breakfast was terrible. The maitre d, Faruk, was completely annoying, hanging on us while trying to dine, pressuring for different things, and at one point he offered to get us some special "sea bass" that he ordered for us the next dinner. Sea bass is the same as Branzino that they serve at Blu, so nothing special. The servers in Blu were great and did their best offering menus from Blu and MDR but sometimes the food was cold or sat too long. The other part of Aqua class was that we would get yoga mats, bottled water, and access to the Persian Garden, which we did. We did not receive the passes to the fitness classes and had to beg for the yoga equipment. We found out while dining at Blu, that most people signing up for the Aqua class were elderly and they only did it to dine in Blu and have a more intimate dining experience. It wasn't about the health and wellness aspect. Overall, the ship is old and tired, but was mostly clean. The majority of the passengers were elderly and so the music etc. catered more to their taste. Pool deck music was quiet and low key, as was the music in the venues. Stage shows in the theater were pretty good. We enjoyed the headliners. The crew seemed understaffed from what we've seen previously and some like our room attendant had said they had come from other ships temporarily to work on the Constellation. Our cabin was on the ninth deck and we were awakened every morning at 5:30 am when they set up the pool deck for the chair hogs.On that note, unless its late afternoon/evening there was no hope of getting a chair in the Solarium or pool deck on a sea day. They are staked out just before 6 am whether used all day or not very often. One couple seemed to live in a double lounger in the Solarium, sleeping in it by 6am and living in it all day with food, water etc. Because of situations like this, the cushions didn't dry out and smelled terrible. The food was plentiful, and the buffet was pretty good most days and had rotating menus. Blu was variable and we dined once at the Tuscan Grille for our room troubles and the experience was meh. The filet was great, but didn't have a vastly different experience than in the other dining. Spa Cafe was ok. Menu didn't rotate. They promote fake "healthy" choices. Claimed to have organic granola with dried pears and when I asked about it, I was directed to the standard generic granola and canned pears. Excursions were organized and enjoyable. Be aware that if you book the Panama Canal experience, there is a lot of downtime because they lock has to be full in order for them to transfer you and it takes time to get big ships into them with you. Bring a book or whatever keeps you comfortable waiting. We were delayed getting back and the bus driver raced back along with 5 other buses as they were holding the ship. That was scary, they were driving incredibly fast and we were not comfortable thinking about winding up in a Panamanian hospital! I'm not sure about trying Celebrity again although some seasoned members said that this ship/experience was unlike what they had experienced in the past and said to try a bigger or newer ship. The guest relations staff did give us some cruise credit because of our troubles and we may try one more time to cruise with Celebrity. Note to those prone to motion sickness, we and others noted more movement on this ship than normally experienced.

Cabin Review

Port Reviews

Cartagena (Colombia)

We did a private excursion with Dora of Cartagena Tours which was good. There is definitely a problem with aggressive vendors. Two days in port were too many, the ship was crowded like a sea day on the second day as maybe people didn't feel safe? Not much to do after you explored the city and the cool aviary at the cruise terminal.

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